London Operations Analyst II — Process Excellence

TD Bank - London Branch; City Of London; On-site; GBP 40,000 - 64,000; Full time

Job summary

TD Bank - London Branch is seeking a detail-oriented Operations professional in London to execute complex customer transactions, document issues and ensure timely adherence to SLAs.

You will collaborate with cross-functional partners, lead small projects, and provide analysis to drive improvements while maintaining regulatory and risk controls.

This role emphasizes accuracy, confidentiality and proactive problem-solving in a fast-paced financial services environment.

Qualifications

• Undergraduate degree/ college diploma with 3+ years of relevant experience.
• Knowledge of transaction processing and service delivery.
• Ability to analyze service delivery issues and recommend improvements.

Responsibilities

• Execute complex transactions and overrides accurately within guidelines and SLAs.
• Identify opportunities to improve service delivery and respond to customer queries.
• Coordinate with partners, act as SME for small projects, and document issues and resolutions.
• Support risk management and ensure compliance with controls and policies.

Skills

Process analysis

Risk management

Stakeholder communication

Project coordination

Education

Undergraduate degree/ college diploma

Job description

TD Bank - London Branch is seeking a detail-oriented Operations professional in London to execute complex customer transactions, document issues and ensure timely adherence to SLAs.

You will collaborate with cross-functional partners, lead small projects, and provide analysis to drive improvements while maintaining regulatory and risk controls.

This role emphasizes accuracy, confidentiality and proactive problem-solving in a fast-paced financial services environment.