22784 - Senior Operational Support Manager, Yorkshire and The Humber Probation Service, Performance and Quality, Part-Time

The Methodist Church in Britain; England; Hybrid; GBP 40,000 - 56,000; Part time

Benefits offered by this job

Annual leave 25 days

LG Pension Scheme

Hybrid working

Family-friendly policies

Flexible benefits

Paid leave

Job summary

The Methodist Church in Britain seeks a Senior Operational Support Manager to lead performance, quality and audits within the National Probation Service's Performance and Quality team. This 0.6 FTE, part-time role is based in the UK and offers hybrid working with interview presentations.

Eligibility requires a probation qualification and middle-manager experience. You will oversee staff, drive performance targets, manage relationships with local agencies, and chair MAPPA level 3 meetings.

Qualifications

• Probation Qualification Framework graduate diploma or Community Justice honours degree integrated with Level 5 Diploma in Probation Practice.
• Or a probation qualification recognised under Section 10 of the Offender Management Act 2007, such as Diploma in Probation Studies or CQSW with Probation Option.

Responsibilities

• Act as cluster lead for performance and quality.
• Act as cluster lead for audits and inspections.
• Manage the Business Manager and the cluster's administrative support functions.
• Support the Head of Cluster on complaints, grievance, discipline and capability matters.
• Lead on cluster caseload segmentation issues such as child sexual exploitation, guns and gangs, and integrated offender management.
• Chair MAPPA level 3 meetings and represent the NPS in local strategic partnerships.
• Make decisions in the Head of Cluster's absence, including offender recall authorisation, and may join an out-of-hours on-call rota.
• Responsible for staff professional development, training needs analysis, recruitment and induction.
• Senior management responsibility for estates, buildings, maintenance and health and safety compliance in the cluster.
• Support reviews and action plans such as domestic homicide reviews and serious case reviews.
• Lead on cluster projects such as equality and diversity, and reward and recognition.
• Carry out safeguarding children and safeguarding adults duties.

Skills

Leadership

Performance management

Stakeholder engagement

Policy compliance

Education

Probation qualification framework graduate diploma or Community Justice honours degree with Level 5 Diploma

Section 10 qualification such as Diploma in Probation Studies or CQSW with Probation Option

Job description

This Senior Operational Support Manager post sits in the National Probation Service's Performance and Quality team, supporting the Head of a Local Delivery Unit cluster. The work covers cluster staff management and performance, audits and inspections, complaints, and MAPPA representation. It is a permanent part-time role at 0.6 FTE, with UK-based hybrid working and a presentation at interview. Fit depends on a recognised probation qualification and middle-manager experience.

What the job involves

• Act as cluster lead for performance and quality
• Act as cluster lead for audits and inspections
• Manage the Business Manager and the cluster's administrative support functions
• Support the Head of Cluster on complaints, grievance, discipline and capability matters
• Lead on cluster caseload segmentation issues such as child sexual exploitation, guns and gangs, and integrated offender management
• Chair MAPPA level 3 meetings and represent the NPS in local strategic partnerships
• Make decisions in the Head of Cluster's absence, including offender recall authorisation, and may join an out-of-hours on-call rota
• Responsible for staff professional development, training needs analysis, recruitment and induction
• Senior management responsibility for estates, buildings, maintenance and health and safety compliance in the cluster
• Support reviews and action plans such as domestic homicide reviews and serious case reviews
• Lead on cluster projects such as equality and diversity, and reward and recognition
• Carry out safeguarding children and safeguarding adults duties

What’s required

Qualifications

• Probation Qualification Framework graduate diploma or Community Justice honours degree integrated with Level 5 Diploma in Probation Practice
• Or a probation qualification recognised under Section 10 of the Offender Management Act 2007, such as Diploma in Probation Studies or CQSW with Probation Option

Experience

• Significant experience at middle manager level, including managing staff
• Monitoring performance against targets, setting local targets and driving improvements
• Budgetary control, including procurement
• Managing relationships with key local agencies and stakeholders
• Preparing high-level written reports to a good standard

Skills & knowledge

• Knowledge of the wider criminal justice system
• Demonstrating the listed behaviours, including leadership, managing a quality service and changing and improving

Checks & eligibility

• DBS Standard check
• Security and identity checks before taking up post
• Eligibility under Civil Service nationality rules
• Additional vetting for systems such as Visor once in post, where the role requires it

What’s offered

• Annual leave of 25 days rising to 30 after five years, plus public holidays, pro-rata for part-time
• Local Government Pension Scheme through the Greater Manchester Pension Fund
• Hybrid working where business need allows
• Family friendly policies, including reduced hours and job share
• Flexible benefits, including voluntary benefits, retail vouchers and discounts
• Paid paternity, adoption and maternity leave
• Free annual sight tests for employees who use computer screens
• Training and development opportunities