Senior Operating Model Architect - Adobe Transform (Hybrid)

Project Blackbook LTD; Greater London; Hybrid; GBP 55,000 - 88,000; Full time

Job summary

Project Blackbook LTD is seeking an experienced Operating Model Consultant to support a major Adobe transformation programme in a large retail organisation. This contract role focuses on designing and embedding the target operating model, aligning processes, roles and capabilities to enable new ways of working.

Key tasks include defining structures, reviewing current models, establishing governance for AI-enabled workflows, and working with stakeholders to embed the model and drive adoption.

Qualifications

• Experience designing and implementing target operating models in large, complex organisations.
• Strong background in digital transformation programmes, ideally with Adobe or CX tech.
• Understanding of AI-enabled processes and automation is advantageous.

Responsibilities

• Design the target operating model, defining structures, roles, responsibilities and ways of working.
• Review existing operating models and identify changes to support redesigned processes and Adobe capabilities.
• Develop operating model principles and governance for AI-assisted workflows and future transformation.
• Collaborate with business stakeholders to embed the operating model and support adoption.

Skills

Operating model design

Large organisations experience

Adobe / CX experience

AI-enabled processes

Job description

Project Blackbook LTD is seeking an experienced Operating Model Consultant to support a major Adobe transformation programme in a large retail organisation. This contract role focuses on designing and embedding the target operating model, aligning processes, roles and capabilities to enable new ways of working.

Key tasks include defining structures, reviewing current models, establishing governance for AI-enabled workflows, and working with stakeholders to embed the model and drive adoption.