Senior Onsite IT Engineer for School Tech Support

SER Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

SER Limited in London is seeking a 2nd Line IT Support Engineer to join our schools-focused IT services team. Based in Wandsworth, the role is hands-on and customer-focused, providing end-to-end technical support across school environments, from diagnosis to resolution.

You will work with diverse hardware, software, networks and deployments, build strong relationships with end users, and help maintain reliable IT systems that keep staff connected and productive.

Qualifications

• Proven experience in IT support or onsite engineering.
• Strong knowledge of IT infrastructure, hardware, software and networking.
• Excellent troubleshooting and customer-facing skills.

Responsibilities

• Provide onsite technical support across school environments, diagnosing and resolving hardware, software and network issues.
• Install, configure, upgrade and maintain IT equipment, systems and infrastructure.
• Support end users with technical queries, delivering clear guidance and practical solutions.
• Collaborate with the wider technical team to resolve complex issues and improve IT services.

Skills

IT Support

Onsite Engineer

Troubleshooting

Customer Service

Job description

SER Limited in London is seeking a 2nd Line IT Support Engineer to join our schools-focused IT services team. Based in Wandsworth, the role is hands-on and customer-focused, providing end-to-end technical support across school environments, from diagnosis to resolution.

You will work with diverse hardware, software, networks and deployments, build strong relationships with end users, and help maintain reliable IT systems that keep staff connected and productive.