Senior Onboarding Consultant – EMEA

Re-Leased; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Wellness allowance

Paid parental leave

Flexible working

Job summary

Re-Leased is seeking a Senior Onboarding Consultant to ensure seamless integration of our cloud-based platform for large clients. You will bridge the gap between customers and our onboarding team, guiding successful adoption and value realization across the onboarding lifecycle.

You will run structured training, tailor configurations, and collaborate with Product, Support, and Success teams to deliver positive outcomes for enterprise customers.

Qualifications

• Experience in a training, onboarding, implementation, or enablement role (SaaS preferred).
• PropTech or CRE background (property ops, accounting, etc.).
• Experience with large/enterprise customers.
• Experience managing customer-facing projects.
• Skilled at delivering product demos and guiding customers.

Responsibilities

• Deliver engaging, jargon-free training to end users and executives, virtually or in person.
• Manage onboarding projects from kickoff to handover.
• Understand customers' business and tailor setup for long-term success.
• Troubleshoot early-stage challenges and act as a trusted advisor.
• Coordinate with Product, Support, and Success teams to keep onboarding on track.
• Translate customer needs into practical system configurations.
• Work with product experts to identify best-fit workflows and features.
• Redefine customer processes to align with product features.

Skills

SaaS onboarding

Enterprise customers

Product demos

Project management

Customer training

Tools

Salesforce

MS Teams

Dynamics

Sage Intacct

Job description

Does driving innovation and creating better experiences through technology inspire you?

At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help propertypeoplerun better businesses, build stronger communities, and love what they do.

Your Role

As an integral part of our team, your mission as a Senior Onboarding Consultant is to ensure a seamless integration of Re-Leased software for our largest clients. You'll serve as the vital link between our company and customers during the onboarding process and ensure clients realise the full value of Re-Leased. This role can be based anywhere in the UK or join our London office.

Your Responsibilities

• Deliver engaging, jargon-free training to end users and execs — virtually or in-person
• Run smooth onboarding projects from kick-off to handover
• Understand each customer’s business and tailor their setup for long-term success
• Troubleshoot early-stage challenges and act as a trusted advisor
• Coordinate with internal teams (Product, Support, Success) to keep onboarding on track
• Translate customer needs into practical system configurations
• Work with our product experts to find the best-fit workflows and features
• Redefine customer processes to align with product features

Your Experience

• Demonstrated experience in a training, onboarding, implementation, or enablement roles (ideally SaaS)
• Background in PropTech or commercial real estate (property ops, accounting, etc.)
• Evidence of working with large/enterprise customers
• Experience managing customer-facing projects
• Skilled at giving product demos and guiding customers through solutions
• Familiar with tools like Salesforce, MS Teams, and project tracking platforms
• Knowledge of accounting platforms e.g. Microsoft Dynamics, Sage Intacct etc.

Our culture

• People First : One team globally; our people and customers always come first.
• Find a Way : Like a river, we find a way around all obstacles
• Win or Learn: Our journey for improvement never ends; enjoy the ride!
• Aim High: We dare to set big goals and love the challenge of achieving them against the odds.

Why you’ll loveworkinghere!

Taking care ofyou: Including comprehensive health insurance, access toapremium EAP serviceand an annual wellness allowance to spend on what helps you feel good - whetherthat’stowards a gym membership, new running shoes, or mindfulness apps.

Supportfor families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.

Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards andadditionalleave as you grow your career with us.

Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.

Ready to Level Up?

Join us and help shape the future ofreal estateat one of the most exciting SaaS companiesborn from New Zealand.