Senior Onboarding Consultant - EMEA

Re-Leased; Greater London; Hybrid; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

EAP service

Wellness allowance

Parental leave

Flexible hybrid work

Global team collaboration

Job summary

Re-Leased is seeking a Senior Onboarding Consultant to drive seamless onboarding of our cloud-based platform for large clients. You’ll be the vital link between customers and our teams, guiding implementation from kickoff to value realization.

This role can be based anywhere in the UK or join our London office. You’ll deliver engaging training, tailor system configurations, manage enterprise onboarding projects, and collaborate with Product, Support and Success to keep onboarding on track.

Qualifications

• Demonstrated experience in a training, onboarding, implementation, or enablement roles (ideally SaaS).
• Background in PropTech or commercial real estate (property ops, accounting, etc.).
• Evidence of working with large/enterprise customers.
• Experience managing customer-facing projects.
• Skilled at giving product demos and guiding customers through solutions.
• Familiar with tools like Salesforce, MS Teams, and project tracking platforms.
• Knowledge of accounting platforms e.g. Microsoft Dynamics, Sage Intacct etc.
• Strong project management expertise.

Responsibilities

• Deliver engaging, jargon-free training to end users and execs — virtually or in-person
• Run smooth onboarding projects from kick-off to handover
• Understand each customer’s business and tailor their setup for long-term success
• Troubleshoot early-stage challenges and act as a trusted advisor
• Coordinate with internal teams (Product, Support, Success) to keep onboarding on track
• Translate customer needs into practical system configurations
• Work with our product experts to find the best-fit workflows and features
• Redefine customer processes to align with product features

Tools

Salesforce

MS Teams

Project tracking tools

Job description

Does driving innovation and creating better experiences through technology inspire you?

At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help property people run better businesses, build stronger communities, and love what they do.

Your Role

As an integral part of our team, your mission as a Senior Onboarding Consultant is to ensure a seamless integration of Re-Leased software for our largest clients. You'll serve as the vital link between our company and customers during the onboarding process and ensure clients realise the full value of Re-Leased. This role can be based anywhere in the UK or join our London office.

Your Responsibilities

• Deliver engaging, jargon-free training to end users and execs — virtually or in-person
• Run smooth onboarding projects from kick-off to handover
• Understand each customer’s business and tailor their setup for long-term success
• Troubleshoot early-stage challenges and act as a trusted advisor
• Coordinate with internal teams (Product, Support, Success) to keep onboarding on track
• Translate customer needs into practical system configurations
• Work with our product experts to find the best-fit workflows and features
• Redefine customer processes to align with product features

Your Experience

• Demonstrated experience in a training, onboarding, implementation, or enablement roles (ideally SaaS)
• Background in PropTech or commercial real estate (property ops, accounting, etc.)
• Evidence of working with large/enterprise customers
• Experience managing customer-facing projects
• Skilled at giving product demos and guiding customers through solutions
• Familiar with tools like Salesforce, MS Teams, and project tracking platforms
• Knowledge of accounting platforms e.g. Microsoft Dynamics, Sage Intacct etc.
• Strong project management expertise

Our culture is very important to us too, and we strongly believe in living out our core values:

• People First: One team globally; our people and customers always come first.
• Find a Way: Like a river, we find a way around all obstacles
• Win or Learn: Our journey for improvement never ends; enjoy the ride!
• Aim High: We dare to set big goals and love the challenge of achieving them against the odds.

Why you’ll love working here!

Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps.

Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.

Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us.

Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.

Ready to Level Up?

Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.

www.re-leased.com