Senior O365 Support & Security Admin - Hybrid UK

HR Ways; Coventry; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

HR Ways is seeking a Senior Administrator for Support & Operations to deliver advanced technical support for O365 environments in a hybrid model in Coventry, UK. The role emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency.

The successful candidate will collaborate with cross-functional teams, maintain security standards, and contribute to continuous service improvement while adhering to quality and regulatory

Qualifications

• In-Depth knowledge of O365 administration and services.
• Strong troubleshooting skills for complex issues in O365 environments.
• Proficiency in root cause analysis and implementing solutions.
• Excellent communication and collaboration with cross-functional teams.
• Understanding of security best practices related to O365.

Responsibilities

• Deliver advanced technical support for O365 administration by troubleshooting incidents and conducting root cause analysis.
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• Monitor and improve customer satisfaction through first call resolution initiatives and security posture.
• Adhere to quality standards and regulatory requirements.

Skills

O365 Administration

Troubleshooting

Root cause analysis

Security best practices

Communication

Tools

O365 Suite

Job description

HR Ways is seeking a Senior Administrator for Support & Operations to deliver advanced technical support for O365 environments in a hybrid model in Coventry, UK. The role emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency.

The successful candidate will collaborate with cross-functional teams, maintain security standards, and contribute to continuous service improvement while adhering to quality and regulatory