Microsoft Dynamics 365 commerce

HR Ways; Coventry; On-site; GBP 55,000 - 75,000; Full time

Job summary

HR Ways is seeking a Senior Administrator for Support & Operations to deliver advanced technical support for O365 environments in a hybrid model in Coventry, UK. The role emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency.

The successful candidate will collaborate with cross-functional teams, maintain security standards, and contribute to continuous service improvement while adhering to quality and regulatory

Qualifications

• In-Depth knowledge of O365 administration and services.
• Strong troubleshooting skills for complex issues in O365 environments.
• Proficiency in root cause analysis and implementing solutions.
• Excellent communication and collaboration with cross-functional teams.
• Understanding of security best practices related to O365.

Responsibilities

• Deliver advanced technical support for O365 administration by troubleshooting incidents and conducting root cause analysis.
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• Monitor and improve customer satisfaction through first call resolution initiatives and security posture.
• Adhere to quality standards and regulatory requirements.

Skills

O365 Administration

Troubleshooting

Root cause analysis

Security best practices

Communication

Tools

O365 Suite

Job description

About the job Microsoft Dynamics 365 commerce

Company Overview:

Hiring for one of our Client a Banking Group in UK.

Job Summary:

The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments. This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency. The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational environment.

Key Responsibilities

1. Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.

2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.

3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance.

4. Monitor And Improve Customer Satisfaction Metrics Through First Call Resolution Initiatives, Minimizing Case Reopens And Rejected Resolutions While Addressing Potential Security Threats.

5. Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies And ContributingTo Continuous Service Improvement.

Skill Requirements

1. In-Depth Knowledge Of O365 Administration And Its Services.

2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments.

3. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions.

4. Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams.

5. Solid Understanding Of Security Best Practices Related To O365.

Certification

1. Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable).

2. Microsoft 365 Certified: Enterprise Administrator Expert (Optional But Valuable).

Experience: 6+ years

Location: Coventry, UK

Work Mode:Hybrid, 2-3 days onsite