Senior Night Supervisor - Basildon

LGH - Holiday Inn; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts across LGH hotel/IH

Free meals on duty

Free parking

Wellbeing support

Job summary

Holiday Inn Basildon is seeking a calm Night Supervisor to lead the overnight team, ensuring the hotel runs smoothly, safely, and professionally through the night.

You will supervise the night shift, handle guest requests and complaints, carry out security checks, complete handovers for senior management, assist with light housekeeping or maintenance, and set up meeting rooms and dining areas as needed, delivering a memorable guest experience.

Qualifications

• Calm, capable night shift leader with strong guest-service focus.
• Experience as Night Supervisor, Night Porter or similar hotel role.
• Able to supervise and support the night team and manage incidents calmly.

Responsibilities

• Supervise and support the night team, ensuring duties are carried out to a high standard.
• Ensure all security and safety procedures are followed throughout the night shift.
• Handle guest requests, concerns, and complaints calmly and professionally.
• Carry out regular security checks across the hotel.
• Provide general operational support to hotel departments overnight.
• Assist with light housekeeping or maintenance tasks when required.
• Set up meeting rooms and public areas as needed.
• Serve food and beverages to guests during the night shift.
• Check guests in and out of the hotel when required.
• Act as first response to incidents or emergencies, following hotel procedures.
• Complete overnight reports and handover information for senior management.

Job description

• Supervise and support the night team, ensuring duties are carried out to a high standard
• Ensure all security and safety procedures are followed throughout the night shift
• Handle guest requests, concerns, and complaints calmly and professionally
• Carry out regular security checks across the hotel
• Provide general operational support to hotel departments overnight
• Assist with light housekeeping or maintenance tasks when required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night shift
• Check guests in and out of the hotel when required
• Act as first response to incidents or emergencies, following hotel procedures
• Complete overnight reports and handover information for senior management, We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.
  We're looking for a calm, capable Night Supervisor to lead our overnight team and ensure the hotel runs smoothly, safely, and professionally throughout the night.
• This role suits someone who is dependable, confident, and reassuring-able to support guests, lead colleagues, and maintain structure during overnight operations. Using Human Givens principles, the focus is on providing security, order, and clear leadership when guests and teams need it most
• Remains calm, organised, and reassuring under pressure
• Enjoys leading a small team during overnight operations
• Takes pride in maintaining a safe, orderly, well-managed environment
• Is confident handling guest situations independently
• Has experience in a Night Supervisor, Night Porter, or similar hotel role
  The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes., Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
  Our enviable employee discounts on bedroom rates across the LGH hotel portfolio
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply)
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking