Hotel Manager

LGH Hotels Management Limited; Basildon; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

IHG room benefit programme (T&Cs apply

Job summary

LGH Hotels Management Limited seeks an experienced hotel manager to lead operations at Holiday Inn Basildon and oversee the sister property Holiday Inn Brentwood. You will supervise front desk, housekeeping, F&B, and maintenance while directing department heads to deliver exceptional guest experiences.

The role requires strong commercial sense, accountability, and the ability to develop capable teams across two sites, driving revenue and upholding brand standards.

Qualifications

• Experience leading hotel operations with accountability for guest experience.
• Strong commercial awareness and cost control ability.
• Calm, confident decision-maker under pressure.
• Proven track record in developing high-performing teams.

Responsibilities

• Oversee all hotel operations across front desk, housekeeping, F&B and maintenance.
• Manage and develop department heads and staff for efficiency.
• Maximise revenue and control costs to meet financial goals.
• Ensure compliance with legal requirements and brand standards.
• Implement strategies to improve guest experience and satisfaction.
• Handle guest complaints and ensure prompt resolution.

Skills

Leadership

Operations management

Guest experience

Commercial awareness

Job description

We are seeking a highly motivated and experienced hotel manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience at the Holiday Inn Basildon Hotel. This is a dual-site role that would also involve resonsability to oversee the Holiday Inn Brentwood Hotel.

Responsibilities

• Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
• Managing and developing department heads and staff to ensure efficient and effective operations
• Maximizing revenue streams and controlling costs to meet financial goals
• Ensuring compliance with legal requirements and regulations
• Developing and implementing strategies to improve guest experience and satisfaction
• Handling guest complaints and ensuring prompt resolution
• Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
• Participating in the development and implementation of hotel policies and procedures
• Developing and implementing crisis management plans and protocols
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who:

• Enjoys leading people and operations, not just managing tasks
• Thrives in a role with accountability, autonomy and responsibility
• Has strong commercial awareness alongside genuine care for guest experience
• Is calm and confident under pressure and able to make clear decisions when it matters most
• Takes pride in building capable teams and developing future leaders
• Understands the importance of structure, consistency and standards in a successful hotel operation
• Finds purpose in creating environments where both guests and teams feel safe, valued and well supported

If you're a confident hotel leader who enjoys balancing people, performance and standards - and wants to make a visible impact on both guest experience and team culture - this role offers challenge, purpose and progression.

Hotel

The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes. You will also be responsbile for overseeing our sister property at the Holiday Inn Brentwood Hotel.

We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.

The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes1.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.