Night Supervisor - Manchester

LGH - Crowne Plaza; Manchester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Counseling sessions

Wellbeing support

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a calm, capable Night Supervisor to lead the overnight team at Crowne Plaza Manchester Airport. You will ensure duties are completed to a high standard, maintain safety and order, and deliver exceptional guest service during the night shift.

Join our team to support hotel departments, handle guest requests, and respond to incidents with confidence. The role rewards reliability, leadership, and a professional, reassuring presence throughout overnight operations.

Qualifications

• Experience as Night Supervisor, Night Porter, or similar hotel role.
• Ability to lead an overnight team and maintain safety and order.
• Calm, dependable and confident under pressure.

Responsibilities

• Supervise and support the night team, ensuring duties are carried out to a high standard.
• Ensure all security and safety procedures are followed throughout the night shift.
• Handle guest requests, concerns, and complaints calmly and professionally.
• Carry out regular security checks across the hotel.
• Provide general operational support to hotel departments overnight.
• Assist with light housekeeping or maintenance tasks when required.
• Set up meeting rooms and public areas as needed.
• Serve food and beverages to guests during the night shift.
• Check guests in and out of the hotel when required.
• Act as first response to incidents or emergencies, following hotel procedures.

Skills

Night supervision

Team leadership

Calm under pressure

Guest handling

Operational support

Job description

Night Supervisor Responsibilities

• Supervise and support the night team, ensuring duties are carried out to a high standard
• Ensure all security and safety procedures are followed throughout the night shift
• Handle guest requests, concerns, and complaints calmly and professionally
• Carry out regular security checks across the hotel
• Provide general operational support to hotel departments overnight
• Assist with light housekeeping or maintenance tasks when required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night shift
• Check guests in and out of the hotel when required
• Act as first response to incidents or emergencies, following hotel procedures

We're looking for a calm, capable Night Supervisor to lead our overnight team and ensure the hotel runs smoothly, safely, and professionally throughout the night.

This role suits someone who is dependable, confident, and reassuring-able to support guests, lead colleagues, and maintain structure during overnight operations. Using Human Givens principles, the focus is on providing security, order, and clear leadership when guests and teams need it most.

Key Qualities & Experience

• Remains calm, organized, and reassuring under pressure
• Enjoys leading a small team during overnight operations
• Takes pride in maintaining a safe, orderly, well-managed environment
• Is confident handling guest situations independently
• Has experience in a Night Supervisor, Night Porter, or similar hotel role

Welcome to the Crowne Plaza Manchester Airport hotel, a newly refurbished establishment. Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6-minute walk away. The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester. Whether your stay is pre-departure or post-arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels.

Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on-site restaurant serving a variety of British and international dishes to suit all tastes. Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner. For the energetic, our 24-hour Fitness Centre is available. All 299 bedrooms have been fully refurbished to a high specification and are air-conditioned, Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking