Receptionist - Brentwood

LGH - Holiday Inn; Brentwood; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on room rates

IHG employee benefit programme

Shopping discounts

Wellbeing resources

Free meals on duty

Job summary

LGH Hotels Management is seeking a friendly Hotel Receptionist to join our Front Office team in Brentwood. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/out, and attentive support throughout their stay.

You will confidently handle guest inquiries, manage reservations and calls, and share helpful information about the hotel and local area. A calm, organized, and customer-focused approach is essential in this busy environment.

Qualifications

• Welcomes guests warmly and professionally.
• Responds to queries and requests with care and efficiency.
• Handles phone calls, emails and reservations accurately.
• Provides clear information about the hotel and local area.
• Maintains guest information in the reservation system.
• Works closely with hotel colleagues to ensure a seamless guest experience.

Responsibilities

• Welcome guests warmly and professionally during check-in/out.
• Support guests during their stay by addressing queries and requests.
• Handle incoming calls, emails and reservations with accuracy and confidence.
• Provide information about hotel facilities and local attractions.
• Maintain up-to-date guest information in the system.

Skills

Guest service

Communication

Teamwork

Attention to detail

Calm under pressure

Computer skills

Problem solving

Tools

Hotel reservation system

Job description

Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check in process and attentive support throughout their stay, you will help create positive, memorable guest experiences. You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast paced environment. This is a role where human connection really matters - making guests feel comfortable, informed and valued at every interaction.,

• Welcome guests warmly and professionally, ensuring a smooth and friendly check in and check out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Use the hotel reservation system accurately, maintaining up to date guest information
• Work closely with colleagues across the hotel to support a seamless guest experience
• Enjoys working with people and takes pride in making others feel welcome and comfortable
• Communicates clearly and positively, both face to face and in writing
• Stays calm, organised and focused in a busy, guest facing environment
• Has good computer skills and enjoys working with systems and processes
• Pays close attention to detail and values accuracy
• Brings a positive, professional attitude and enjoys being part of a supportive team
• Is passionate about hospitality and delivering genuinely caring guest experiences Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at 'Marcos.' The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine. Marco's Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant's ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content, Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking