Senior Networking & Security Technician

Hampshire & Isle of Wight Fire and Rescue Authority; Eastleigh; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

On-site parking

Gym access

Flu vaccinations

Eye care vouchers

Job summary

Hampshire and Isle of Wight Fire and Rescue Service is seeking a Senior ICT Technician (Networking & Security) to maintain secure, resilient network services supporting our operational and corporate teams.

You will provide third-line expertise across networking and security, resolve complex issues and mentor ICT technicians, while collaborating with cyber security colleagues and suppliers. This role requires strong problem-solving and documentation discipline.

Qualifications

• Experience in ICT technical support environment.
• Ability to troubleshoot complex network issues.
• Structured, methodical problem solving.

Responsibilities

• Provide senior technical oversight for LAN, WAN, wireless, firewall, VPN, DNS, DHCP and related services.
• Investigate complex network faults and incidents; act as senior escalation point.
• Coordinate maintenance, firmware upgrades, patching and hardware refresh through change processes.
• Support secure configuration, performance, capacity, availability and resilience with cyber security colleagues and suppliers.
• Maintain configuration records, diagrams, procedures, runbooks and recovery docs.
• Contribute to projects and system improvements; mentor ICT colleagues.
• Participate in 24-hour operational support; occasional hours outside core times.

Skills

Networking

Security

Troubleshooting

Senior escalation

Tools

LAN/WAN

Firewall

VPN

DNS/DHCP

Job description

Hampshire and Isle of Wight Fire and Rescue Service is seeking a Senior ICT Technician (Networking & Security) to maintain secure, resilient network services supporting our operational and corporate teams.

You will provide third-line expertise across networking and security, resolve complex issues and mentor ICT technicians, while collaborating with cyber security colleagues and suppliers. This role requires strong problem-solving and documentation discipline.