Senior ICT Technician HIWFRS625213

Hampshire & Isle of Wight Fire and Rescue Authority; Eastleigh; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

On-site parking

Gym access

Flu vaccinations

Eye care vouchers

Job summary

Hampshire and Isle of Wight Fire and Rescue Service is seeking a Senior ICT Technician (Networking & Security) to maintain secure, resilient network services supporting our operational and corporate teams.

You will provide third-line expertise across networking and security, resolve complex issues and mentor ICT technicians, while collaborating with cyber security colleagues and suppliers. This role requires strong problem-solving and documentation discipline.

Qualifications

• Experience in ICT technical support environment.
• Ability to troubleshoot complex network issues.
• Structured, methodical problem solving.

Responsibilities

• Provide senior technical oversight for LAN, WAN, wireless, firewall, VPN, DNS, DHCP and related services.
• Investigate complex network faults and incidents; act as senior escalation point.
• Coordinate maintenance, firmware upgrades, patching and hardware refresh through change processes.
• Support secure configuration, performance, capacity, availability and resilience with cyber security colleagues and suppliers.
• Maintain configuration records, diagrams, procedures, runbooks and recovery docs.
• Contribute to projects and system improvements; mentor ICT colleagues.
• Participate in 24-hour operational support; occasional hours outside core times.

Skills

Networking

Security

Troubleshooting

Senior escalation

Tools

LAN/WAN

Firewall

VPN

DNS/DHCP

Job description

Select how often (in days) to receive an alert:

Salary Range: £40,444 - £42,123 per annum, plus Market Supplement of £1,500 per annum

Contract Type: Permanent

Closing Date: 27 October 2026

Interview Date: w/c 2 November 2026

Hampshire and Isle of Wight Fire and Rescue Service is looking for an experiencedSenior ICT Technician focusing on Networking and Security to help maintain the secure, resilient network services that support our operational and corporate teams.

Working within ICT Technical Services, you will provide third-line expertise across networking and security, resolve complex issues and contribute to improvements that make a genuine difference to a critical emergency service. You will act as a senior escalation point, work with cyber security colleagues, suppliers and service partners, and help develop the capability of other ICT technicians.

What you’ll be doing:

• Provide senior technical oversight for the operation, monitoring and maintenance of LAN, WAN, wireless, firewall, VPN, DNS, DHCP and associated network services


• Investigate complex network faults, connectivity issues and infrastructure incidents, acting as a senior escalation point and supporting effective recovery


• Coordinate routine maintenance, firmware upgrades, patching, hardware refresh and network changes through approved change processes


• Support secure configuration, network performance, capacity, availability and resilience, working closely with cyber security colleagues and suppliers


• Maintain accurate configuration records, infrastructure diagrams, operational procedures, runbooks and recovery documentation


• Contribute technical expertise to projects, service improvements and the continuing development of network and security services, while mentoring ICT colleagues


• Participate in technical support arrangements for a 24-hour operational environment, including occasional work outside core hours where required

About you:

You will have experience in an ICT technical support environment and be confident troubleshooting complex network issues. You will take a structured, methodical approach to problem-solving and be comfortable working both independently and collaboratively.

You will bring sound knowledge of networking and security technologies, value secure configuration, controlled change and accurate documentation, and explain technical matters clearly to different audiences. You will provide professional customer service, share your expertise, mentor colleagues and promote consistent standards across ICT.

For full details of the experience, skills and qualifications required, please see the Job Description. The Networking and Security Task List provides further information about the practical activities associated with this specialism.

Behind every firefighter are specialist support teams who play a vital part in helping to save lives. In this role, your expertise will support the availability, security and resilience of ICT services used by frontline and corporate teams.

You will join a Service guided by the purpose “together we make life safer” and by values that include reaching further, supporting others, showing respect and everyone playing their part. We offer a supportive working environment, opportunities for development, flexible and hybrid working, a generous pension scheme, on-site parking, gym access, flu vaccinations and eye care vouchers.

• Reaching Further-Inspiring and challenging ourselves and others.


• Showing Respect- Fairness, honesty and integrity in everything we say and do.


• Supporting Others-Listening and acting with compassion and empathy.


• Everyone Playing Their Part-Recognising the contribution we all make.

Vetting Requirements:

This role is subject to a Standard DBS Check.

Contact Details for an Informal Discussion:

Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.