ICT Support Analyst — Fast, Friendly IT Helpdesk

Shared Services Partnership; Eastleigh; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Friendly team

Training and development

Internal network groups

Company Pension

On-site gym

Discounts

Reaching Further

Showing Respect

Supporting Others

Everyone Playing Their Part

Job summary

Hampshire and Isle of Wight Fire and Rescue Service is seeking an ICT Support Analyst to join our busy ICT Service Desk. You will provide responsive support for ICT hardware, software and systems, log incidents, and help keep our critical systems running smoothly.

We value strong communication and customer service, attention to detail, and the ability to work well in a team or independently. This permanent role includes DBS vetting and a focus on safeguarding and data protection.

Qualifications

• Strong communication and customer service skills.
• Attention to detail and proactive approach to records.
• DBS check is required.

Responsibilities

• Provide responsive support for ICT hardware, software and systems, using first-line fixes to resolve issues quickly and escalating where needed.
• Log, update and actively monitor incidents and requests, keeping progress visible and helping ensure service levels are met.
• Keep digital records accurate and reliable, including asset management data, user accounts, permissions and access rights.
• Carry out routine checks on software, systems, applications and equipment, using structured testing and triage to diagnose issues and suggest improvements.
• Support the security and integrity of ICT systems by applying good practice, maintaining confidentiality and helping the organisation meet data protection requirements.
• Build and maintain knowledge of corporate and bespoke systems, taking ownership of your learning and identifying opportunities to develop your skills.

Job description

Hampshire and Isle of Wight Fire and Rescue Service is seeking an ICT Support Analyst to join our busy ICT Service Desk. You will provide responsive support for ICT hardware, software and systems, log incidents, and help keep our critical systems running smoothly.

We value strong communication and customer service, attention to detail, and the ability to work well in a team or independently. This permanent role includes DBS vetting and a focus on safeguarding and data protection.