Senior Network Support Engineer — 3rd Line Escalations (MSP)

Rise Technical Recruitment Ltd; Farnborough; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Paid days off (up to 10)

Funded training

Enhanced pension

Excellent benefits

Job summary

Rise Technical Recruitment Ltd is seeking a 3rd Line Network Support Analyst in Farnborough to take on senior escalation responsibilities and own complex network incidents. You will troubleshoot switching, firewalls and IPsec VPNs, perform remote changes and coordinate with customers and third-party providers.

The role requires 3+ years in network support/engineering (MSP preferred), strong TCP/IP skills, and ITIL familiarity.

Qualifications

• At least three years' relevant network support or engineering experience, including an MSP background.
• Strong TCP/IP, subnetting, switching, firewall and IPsec VPN knowledge.
• Experience with network monitoring and ITIL service management practices.
• Relevant certification required; CCNA preferred, ITIL or relevant vendor qualifications considered.
• Confident handling customer escalations and producing technical documentation.
• Full driving licence preferred.

Responsibilities

• Senior escalation point for complex and high-priority network incidents.
• Switching, firewall and IPsec VPN troubleshooting; remote configuration and changes.
• Investigate latency, packet loss and intermittent connectivity; monitor alerts and identify root causes.
• Produce technical documentation and keep customers and providers updated.
• Office-based in Farnborough, Monday-Friday, 40 hours per week, 8am-5pm.
• Infrequent customer-site visits when required.

Skills

Network troubleshooting

TCP/IP

IPsec VPN

Switching

Firewall configuration

MSP background

Customer escalation handling

Education

CCNA

ITIL certification

Tools

CCNA

ITIL

Job description

Rise Technical Recruitment Ltd is seeking a 3rd Line Network Support Analyst in Farnborough to take on senior escalation responsibilities and own complex network incidents. You will troubleshoot switching, firewalls and IPsec VPNs, perform remote changes and coordinate with customers and third-party providers.

The role requires 3+ years in network support/engineering (MSP preferred), strong TCP/IP skills, and ITIL familiarity.