Senior 3rd-Line Network Support Engineer (MSP)

Rise Technical Recruitment Ltd; Farnborough; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

25 Days Holidays

Bank Holidays

Additional Paid Days Off

Funded Training

Enhanced Pension

Excellent Benefits

Job summary

Rise Technical Recruitment Ltd in Farnborough seeks a 3rd Line Network Support Analyst to own complex incidents and advance skills within a blended connectivity environment.

You will troubleshoot switching, firewalls and IPsec VPNs, work with customers and third-party providers, and help improve service reliability. This is a permanent role offering funded training and a strong benefits package.

Qualifications

• At least three years' relevant network support or engineering experience, including an MSP background.
• Strong TCP/IP, subnetting, switching, firewall and IPsec VPN knowledge.
• Experience with network monitoring and ITIL service management practices.

Responsibilities

• Senior escalation point for complex and high-priority network incidents.
• Switching, firewall and IPsec VPN troubleshooting; remote configuration and changes.
• Investigate latency, packet loss and intermittent connectivity; monitor alerts and identify root causes.
• Produce technical documentation and keep customers and providers updated.
• Office-based in Farnborough, Monday-Friday, 40 hours per week; infrequent customer-site visits.

Skills

MSP background

Network support

TCP/IP

Subnetting

Switching

Firewall

IPsec VPN

ITIL

Job description

Rise Technical Recruitment Ltd in Farnborough seeks a 3rd Line Network Support Analyst to own complex incidents and advance skills within a blended connectivity environment.

You will troubleshoot switching, firewalls and IPsec VPNs, work with customers and third-party providers, and help improve service reliability. This is a permanent role offering funded training and a strong benefits package.