Senior National Account Manager

Rocket Lab; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the technology sector seeks a Senior National Account Manager to manage key Enterprise relationships in the UK. The role involves strategic growth initiatives, data analysis, and operational improvements to enhance service delivery. Ideal candidates should have strong account management experience, excellent communication skills, and a track record in commercial roles within the relevant industry.

Qualifications

• 5-7 years of experience in account management or a relevant commercial role.
• Strong executive presence and communication skills.
• Experience in the technology or food delivery industry.

Responsibilities

• Act as primary contact for key Enterprise accounts.
• Drive operational improvement and growth with partners.
• Utilize data-driven decision making for performance analysis.

Skills

Account Management

Communication Skills

Data Analysis

Project Management

Strategic Thinking

Job description

About the Role

Uber Eats UK is seeking a Senior National Account Manager to take ownership of managing and growing relationships with our most important and largest Enterprise Partners in the UK. Reporting directly to the Head of National Accounts, this critical role will focus on driving strategic growth and ensuring Uber Eats is the delivery platform of choice for key partners.

This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You will play a vital role in shaping and executing tailored strategies to deliver exceptional results for our partners and contribute to the overall success of Uber Eats in the UK market.

What you'll do

• Account Management: Act as the primary point of contact at the HQ level for our key Enterprise accounts. Build long-term relationships to enhance financial performance, marketing efforts, engagement, and overall satisfaction. Be a strategic advisor, driving success in partners' delivery businesses.
• Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that’s making sure they received what they ordered, or they’re receiving it when they expect it.
• Growth: Develop plans in conjunction with your partners to grow their business through expanding to new locations, experimenting with new business models (e.g. Uber Direct) or increasing sales at existing locations through initiatives like effective marketing or menu optimisation.
• Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are optimally prioritising those with the highest return on investment.
• Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.
• Partner with internal teams: Work closely with stakeholders in internal teams both in the UK and globally (e.g. Product, Support, Central Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

What you'll need

• At least 5-7 years of experience in account management or a relevant commercial role. Ideally, you have previous client-facing experience at executive levels and have a track record of outperforming metrics-based business goals
• Strong executive presence and communication skills (verbal and written)
• Ability to fuse business, strategy, finance, and legal concepts to lead complex, multifaceted deals.
• A strong background with data and data analysis, making data-led decisions and using sound business judgement
• Great project management experience to develop detailed joint business plans with enterprise partners and consistently deliver above expectations
• Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!
• Experience in the technology or food delivery industry

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].