Senior National Account Manager

Uber; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

Uber Eats UK seeks a Senior National Account Manager to enhance key Enterprise partnerships. This mid-senior level role combines strategic growth, account management, and operational excellence. Candidates should have strong communication skills and a background in data analysis, driving significant results in the competitive food delivery market.

Qualifications

• 5-7 years experience in account management or relevant commercial role.
• Strong executive presence and communication skills.
• Ability to lead complex deals with business and legal concepts.

Responsibilities

• Manage and grow relationships with key Enterprise accounts.
• Drive operational improvement for better user experiences.
• Lead commercial discussions and develop growth strategies.

Skills

Account Management

Strategic Growth

Communication Skills

Data Analysis

Project Management

Education

Experience in a relevant commercial role

Job description

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About The Role

Uber Eats UK is seeking a Senior National Account Manager to take ownership of managing and growing relationships with our most important and largest Enterprise Partners in the UK. Reporting directly to the Head of National Accounts, this critical role will focus on driving strategic growth and ensuring Uber Eats is the delivery platform of choice for key partners.

About The Role

Uber Eats UK is seeking a Senior National Account Manager to take ownership of managing and growing relationships with our most important and largest Enterprise Partners in the UK. Reporting directly to the Head of National Accounts, this critical role will focus on driving strategic growth and ensuring Uber Eats is the delivery platform of choice for key partners.

This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You will play a vital role in shaping and executing tailored strategies to deliver exceptional results for our partners and contribute to the overall success of Uber Eats in the UK market.

What You'll Do

• Account Management: Act as the primary point of contact at the HQ level for our key Enterprise accounts. Build long-term relationships to enhance financial performance, marketing efforts, engagement, and overall satisfaction. Be a strategic advisor, driving success in partners' delivery businesses.
• Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
• Growth: Develop plans in conjunction with your partners to grow their business through expanding to new locations, experimenting with new business models (e.g. Uber Direct) or increasing sales at existing locations through initiatives like effective marketing or menu optimisation.
• Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are optimally prioritising those with the highest return on investment.
• Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.
• Partner with internal teams: Work closely with stakeholders in internal teams both in the UK and globally (e.g. Product, Support, Central Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
  
  

What you'll need

• At least 5-7 years of experience in account management or a relevant commercial role. Ideally, you have previous client-facing experience at executive levels and have a track record of outperforming metrics-based business goals
• Strong executive presence and communication skills (verbal and written)
• Ability to fuse business, strategy, finance, and legal concepts to lead complex, multifaceted deals.
• A strong background with data and data analysis, making data-led decisions and using sound business judgement
• Great project management experience to develop detailed joint business plans with enterprise partners and consistently deliver above expectations
• Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!
• Experience in the technology or food delivery industry

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Marketplace Platforms

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