Senior Multi-Store Retail Operations Leader

Heart of England Co-operative Society Ltd; Coventry; On-site; GBP 81,000 - 99,000; Full time

Benefits offered by this job

30 days holiday

Staff discount 10%

Life insurance

Enhanced maternity & redundancy

Employee Assistance Programme

Wellbeing services

Long service awards

Staff benefits access

Job summary

Heart of England Co-operative Society Ltd in Coventry area seeks a Head of Store Operations to lead our Food store estate and central operations, driving sales, profitability and high standards. You will inspire Area Managers, Store Managers and Central Operations to create a strong trading culture and ownership across our business.

You will combine commercial acumen with people leadership to empower teams and deliver outstanding customer experiences, while aligning with our co-operative values

Qualifications

• Significant experience leading multi-site retail operations, ideally within food retail or FMCG.
• Strong track record delivering sales, profit, cost control and performance.
• Experience leading and developing senior operational management teams.
• Capability to identify talent, implement succession plans and build leadership capability.
• Excellent budgeting, forecasting, payroll and cost management.
• Experience driving high store standards and customer experience.
• Excellent communication and influencing skills with stakeholders at all levels.
• Hands-on, visible leadership with passion for time in stores and connecting with colleagues.

Responsibilities

• Drive sales, profitability and overall store performance, meeting budgets and targets.
• Set and maintain high standards across customer experience, availability, merchandising and cleanliness.
• Build leadership pipeline and develop future leaders; enable internal progression.
• Lead Central Operations to deliver practical, coordinated plans in stores.
• Create a high-performance culture with accountability and support for colleagues.
• Drive payroll efficiency, waste reduction, stock-loss control and productivity.
• Collaborate with Commercial, Supply Chain, Marketing, People & Culture, Finance and Property.

Skills

Multi-site leadership

Retail operations

Commercial acumen

People leadership

Budgeting & forecasting

Store standards

Customer experience

Stakeholder collaboration

In-store presence

Job description

Heart of England Co-operative Society Ltd in Coventry area seeks a Head of Store Operations to lead our Food store estate and central operations, driving sales, profitability and high standards. You will inspire Area Managers, Store Managers and Central Operations to create a strong trading culture and ownership across our business.

You will combine commercial acumen with people leadership to empower teams and deliver outstanding customer experiences, while aligning with our co-operative values