Store Operations Executive: Multi-Store Food Retail

Heart of England Society; Coventry; On-site; GBP 70,000 - 90,000; Full time

Job summary

Heart of England Society is seeking a Head of Store Operations to lead our Food store estate and Central Operations. You will drive commercial success, operational excellence and a high-performing culture across the business, inspiring Area Managers, Store Managers and Central Operations teams.

You will report to the Chief Operating Officer and be responsible for delivering strong sales, profitability and consistently high standards, while building a visible leadership role across stores and

Qualifications

• Significant experience leading multi-site retail operations.
• Strong financial understanding including budgeting, forecasting, payroll and cost management.
• Experience leading and developing senior operational management teams.
• Ability to identify and develop talent, implement succession plans and build future leadership capability.
• Hands-on, visible leadership with the ability to motivate teams and connect with colleagues and customers.

Responsibilities

• Commercial Performance: Drive sales, profitability and store performance against budgets and targets.
• Operational Excellence: Maintain high standards across customer experience, availability, merchandising and compliance.
• Leadership & Development: Build leadership pipelines and create opportunities for internal progression.
• Central Operations: Lead cross-functional initiatives to coordinate practical plans across stores.
• People & Culture: Create a high-performance culture with accountability and engagement.
• Cost & Productivity: Manage payroll, reduce waste and control stock loss.
• Collaboration: Work with Commercial, Supply Chain, Marketing, People & Culture, Finance and Property.

Job description

Heart of England Society is seeking a Head of Store Operations to lead our Food store estate and Central Operations. You will drive commercial success, operational excellence and a high-performing culture across the business, inspiring Area Managers, Store Managers and Central Operations teams.

You will report to the Chief Operating Officer and be responsible for delivering strong sales, profitability and consistently high standards, while building a visible leadership role across stores and