Senior MSP IT Support Engineer – Hybrid (Edinburgh)

Escape; Newbridge; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Home-based with client visits

Accreditation and course support

Job summary

Escape in Edinburgh is seeking a Senior IT Support Engineer to join our MSP team. You will deliver hands-on 2nd/3rd line support across varied client environments, handling escalations and migrations as needed.

The role focuses on Microsoft 365, Entra ID, AD, Intune, and networking, with a requirement to investigate issues and own resolutions. Flexible home-based work with occasional client visits is offered.

Qualifications

• At least three years' hands-on MSP experience.
• Strong 2nd/3rd line support and troubleshooting skills.
• Experience handling technical escalations.
• Confident communication with clients and colleagues.
• The ability to work independently.
• A full UK driving licence.
• Based within reach of Edinburgh for client visits.
• Microsoft certifications are welcome, but practical experience carries more weight.

Responsibilities

• Provide hands-on 2nd/3rd line support and escalation point.
• Work across varied client environments, including infrastructure migrations.
• Investigate unfamiliar problems, identify root cause, and take ownership through to resolution.

Skills

2nd/3rd line support

Troubleshooting

Escalation handling

Client communication

Independent work

Driving licence

Tools

Microsoft 365

Entra ID

Active Directory

Intune

Job description

Escape in Edinburgh is seeking a Senior IT Support Engineer to join our MSP team. You will deliver hands-on 2nd/3rd line support across varied client environments, handling escalations and migrations as needed.

The role focuses on Microsoft 365, Entra ID, AD, Intune, and networking, with a requirement to investigate issues and own resolutions. Flexible home-based work with occasional client visits is offered.