IT Engineer (MSP)

Escape; City of Edinburgh; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Support for accreditations

Job summary

Escape in Edinburgh is seeking a Senior IT Support Engineer to deliver hands-on 2nd/3rd line support across diverse client environments, including migrations. The role combines home-based work with occasional client visits, typically 1–2 days per week, and a salary of £35,000–£42,000 DOE.

You’ll troubleshoot Microsoft 365, Entra ID, AD, Intune, Windows Server, networking, and security, communicating confidently with clients and taking ownership through to resolution.

Qualifications

• At least three years' hands-on MSP experience.
• Strong 2nd/3rd line support and troubleshooting skills.
• Experience handling technical escalations.
• Confident communication with clients and colleagues.
• The ability to work independently and have a full UK driving licence.
• Based within reach of Edinburgh for client visits.

Responsibilities

• Provide hands-on 2nd/3rd line support across varied client environments.
• Act as escalation point for other engineers.
• Work across infrastructure migrations and ongoing projects.
• Investigate problems, identify root cause, and drive to resolution.

Skills

2nd/3rd line support

Troubleshooting

Client communication

Independent worker

UK driving licence

Tools

Microsoft 365

Entra ID

Active Directory

Intune

Windows Server

Group Policy

Networking

VPNs

Virtualisation

Backup & Recovery

Job description

Senior IT Support Engineer | MSP

Edinburgh & Lothians | £35,000-£42,000 DOE

Home-based with client visits, typically 1-2 days per week

When you move jobs, who you work with matters just as much as the technology you work with.

That's why I want to share a little more about the people behind this opportunity.

I know one of the owners of this established Edinburgh MSP, well through recruiting for the business. They are approachable, down to earth and have a great sense of humour. I've also placed four people there over the last couple of years. The candidates are still there and speak highly of it. That gives me something more meaningful to share than the usual "great company culture" line

WHAT'S THE ROLE?

You'll provide hands-on 2nd/3rd line support, act as an escalation point for other engineers and work across varied client environments, including infrastructure migrations.

The technical scope includes:

• Microsoft 365, Entra ID, Active Directory & Intune
• Windows Server & Group Policy
• Networking, DNS, DHCP, firewalls, switches, routers & VPNs
• Virtualisation, backup & recovery
• Endpoint & infrastructure security

You won't be expected to know everything. What matters is your ability to investigate unfamiliar problems, identify the root cause, use the resources available and take ownership through to resolution.

WHAT EXPERIENCE DO YOU NEED?

• At least three years' hands-on experience working for an MSP is essential
• Strong 2nd/3rd line support and troubleshooting skills
• Experience handling technical escalations
• Confident communication with clients and colleagues
• The ability to work independently
• A full UK driving licence
• Based within reach of Edinburgh and the Lothians for client visits
• Microsoft certifications are welcome, but practical experience carries more weight.

WHAT'S ON OFFER?

• £35,000-£42,000, depending on experience
• Home-based working with client visits, typically 1-2 days per week as and when required
• Support towards relevant professional accreditations and courses
• An employer I know through an established recruitment relationship and successful placements