Senior Metrology & Client Services Assistant

North East Combined Authority; Gateshead; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

Pension Scheme

Annual leave 28-32 days

Flexible working hours

Training & development

Health & wellbeing support

Cycle to work

Car salary sacrifice

Discounts & salary sacrifice

Job summary

Gateshead Council's Metrology Laboratory in the Climate Change, Compliance, Planning and Transport service is seeking an organised administrator to deliver high‑quality customer service and effective data handling.

You will log requests, support certification outputs, manage records, assist with invoicing, and help maintain databases, ensuring accuracy and compliance across UKAS quality systems.

Qualifications

• Strong IT and admin experience with Microsoft Office proficiency.
• Educated to Level 2 numeracy and literacy or equivalent.
• Experience dealing with the public in administrative roles.

Responsibilities

• Provide first‑class customer service across reception, phone, email and written enquiries.
• Review contract requests and liaise with colleagues to meet service standards.
• Maintain records, manage correspondence and input data for operational processes.
• Book calibration/testing items, ensuring accuracy and traceability.
• Monitor customer management systems and databases and assist invoicing.

Skills

Microsoft Office

Data entry

Organisational skills

Communication skills

Customer service

IT systems

Education

Level 2 numeracy & literacy

Tools

UKAS quality systems

Job description

Gateshead Council's Metrology Laboratory in the Climate Change, Compliance, Planning and Transport service is seeking an organised administrator to deliver high‑quality customer service and effective data handling.

You will log requests, support certification outputs, manage records, assist with invoicing, and help maintain databases, ensuring accuracy and compliance across UKAS quality systems.