Senior Administrative & Customer Support – Metrology

Gateshead Council; Gateshead; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual leave and pension benefits

Hybrid working

Flexible working hours

Training & development

Cycle to work

Employee discounts

Job summary

Gateshead Council is seeking a capable Administrative Support in the Metrology Laboratory within the Climate Change, Compliance, Planning and Transport service. You will assist with calibration, testing and advisory tasks while delivering exceptional customer service to businesses and the public.

The role involves data entry, records management and collaboration with teams to ensure accuracy and compliance with UKAS quality systems.

Qualifications

• Strong IT skills with confidence using Microsoft Office and other systems.
• Experience in customer-facing roles and handling enquiries professionally.
• Excellent organisational, communication and customer service skills.
• Accurate data input, record keeping and database management experience.
• A methodical, problem-solving approach with process improvement experience.

Responsibilities

• Deliver excellent customer service across reception, telephone, email and written enquiries, ensuring requests are logged and managed.
• Act as a key point of contact for customers, reviewing contract requests and liaising to meet service standards.
• Provide comprehensive administrative support, including maintaining records and inputting data for processes and outputs.
• Book in and check items received for calibration or testing, ensuring accuracy and traceability.
• Monitor and update customer management systems and other databases used by the service.
• Support financial processes including invoicing and general financial administration.
• Oversee the reception area to maintain a professional environment.
• Carry out research, analyse data and produce reports and statutory returns.

Skills

Microsoft Office

Customer service

Data input accuracy

Organisational skills

Communication skills

Education

GCSEs/Level 2 Literacy and Numeracy

Job description

Gateshead Council is seeking a capable Administrative Support in the Metrology Laboratory within the Climate Change, Compliance, Planning and Transport service. You will assist with calibration, testing and advisory tasks while delivering exceptional customer service to businesses and the public.

The role involves data entry, records management and collaboration with teams to ensure accuracy and compliance with UKAS quality systems.