Senior Merchant Growth & Partnerships Specialist

HungryPanda; Greater London; Presencial; AUD 60.000 - 90.000; Jornada completa

Descripción de la vacante

HungryPanda is seeking a candidate in Australia to support merchant relations and market development for its Chinese food delivery platform. The role focuses on researching potential merchants, negotiating partnerships, and maintaining merchant materials and relations.

You will work with cross-functional teams to drive merchant activity, resolve issues, and optimize the merchant experience for a win-win collaboration. 1+ year of related experience is preferred.

Formación

• Customer service across all channels: written, phone and face-to-face.
• Clear, concise communication tailored to the audience.
• Excellent written skills and attention to detail.
• Able to apply knowledge in a practical commercial way.
• At least 1 year of related experience.

Responsabilidades

• Conduct market research and competitor analysis based on the market environment and explore Chinese and Asian restaurants with order potential.
• Independently conduct business negotiations and cooperate with merchants; gather information, train on products, operate platform backend.
• Regular merchant visits and timely layout/replace merchant materials.
• Understand merchant problems and propose solutions based on different merchant needs.
• Resolve merchant issues and emergencies in daily operations.
• Work with marketing and delivery teams to increase merchant transactions and order numbers.
• Maintain healthy strategic partnerships; optimize merchant experience and enable win-win cooperation; perform other duties as required.

Conocimientos

Customer service

Communication

Attention to detail

Commerciality

Experience

Descripción del empleo

HungryPanda is seeking a candidate in Australia to support merchant relations and market development for its Chinese food delivery platform. The role focuses on researching potential merchants, negotiating partnerships, and maintaining merchant materials and relations.

You will work with cross-functional teams to drive merchant activity, resolve issues, and optimize the merchant experience for a win-win collaboration. 1+ year of related experience is preferred.