Senior Business Development Specialist (Mandarin Speaking)

HungryPanda Ltd 熊猫外卖; Greater London; On-site; AUD 60,000 - 85,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 is expanding its merchant network from its London base and seeks a market-focused professional to manage key partnerships across Chinese and Asian restaurants. The role focuses on researching opportunities, negotiating partnerships, and supporting merchants to grow orders while maintaining excellent service across channels.

The successful candidate will require at least 1 year of relevant experience, strong communication, and commercial acumen to optimize merchant

Qualifications

• Customer service driven with multi-channel experience.
• Clear written and verbal communication across audiences.
• Strong attention to detail in correspondence and data.
• Ability to apply business principles to everyday decisions.
• Minimum 1 year of related experience.

Responsibilities

• Conduct market research and analysis to identify Chinese and Asian restaurant partners with order potential.
• Independently negotiate and establish cooperation with merchants; gather information and train on the platform.
• Regularly visit merchants and manage merchant materials online and in-store.
• Identify merchant issues and propose data‑driven solutions based on their needs.
• Collaborate with marketing and operations to increase merchant transaction volume and orders.
• Maintain healthy partnerships and optimize merchant experience for win-win outcomes.

Skills

Customer service

Communication

Attention to detail

Commercial awareness

Job description

Headquartered in London, the UK, HungryPanda is a specialist food delivery platform providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.

Our Value

HungryPanda’s vision is to become the global market-leading platform that enables overseas Chinese business in the food industry and connects Chinese food to all consumers who enjoy it.

Our Mission

Connecting merchants to consumers via our state-of-the-art online platform and industry-leading delivery service. Consolidating the end-to-end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our far-reaching business network and digital solution

Our People

Above all, we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!

Key Responsibility

Conduct market research and analysis of competitors based on the market environment, and constantly explore Chinese and Asian restaurants with order potential.

Independently conduct business negotiations and reach cooperation with merchants, be responsible for information collection, product training, and platform background operation.

Regular merchant visits, apply for and timely layout/replace merchant materials for merchants.

Understand the real problems of merchants, and propose solutions and suggestions according to the different needs of merchants.

Actively solve the problems and emergencies encountered by merchants in their daily operations.

According to the needs of merchants and data indicators, through collaboration with colleagues in the marketing department, delivery department, and other departments, promote the increase of merchant transaction volume and order numbers

Manage and maintain a healthy and stable strategic partnership between merchants and the platform, optimize merchant experience, and achieve win-win cooperation between both partiesOther duties and responsibilities as required by management.

Requirements

Customer service focused: committed to providing exceptional customer service across all channels – written, phone, and face to face

Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience

Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally

Commerciality: the ability to apply knowledge in a practical, commercial manner

Required to have at least 1 year of related experience