Senior Medical Underwriter

Zurich Insurance Company; Chichester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Zurich Insurance Company is seeking an experienced Medical Underwriter to join our dynamic team dedicated to delivering top-notch underwriting decisions. This role, which can be part-time or full-time, involves making assessments for life and income protection applications, training junior staff, and ensuring exceptional customer service. Join us in supporting a flexible and inclusive work environment where you can grow and contribute significantly.

Benefits

12% defined non-contributory pension scheme

Annual bonus

Private medical insurance

Holiday options

Qualifications

• Experienced Medical Underwriter with corporate protection experience.
• Knowledge of UK corporate risk market and medical underwriting principles.
• Strong decision-making and judgment skills.

Responsibilities

• Make medical underwriting decisions for life and income protection.
• Provide technical underwriting support and train team members.
• Enhance process effectiveness with best practices.

Skills

Risk assessment

Attention to detail

Stakeholder relationship management

Interpersonal communication

Customer service orientation

Education

CII Diploma in Underwriting or equivalent

Job description

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Working hours: This role is available part-time, job-share, or full-time basis, with our full-time hours being 35 hours per week.

Location: We’re flexible, and home working contracts are available.

The opportunity:

Are you an experienced Medical Underwriter looking for a new challenge? Zurich Corporate Risk, one of the fastest-growing group risk providers in the market, started over 10 years ago and has continued to grow since then. To support our growth, we are looking for a Medical Underwriter with a passion for medicine and delivering exceptional customer service. You will assess life and income protection applications and make underwriting decisions for members of new and existing Corporate schemes.

You will join a small, inclusive, and supportive Underwriting Team committed to nurturing each other's development. We offer opportunities to support your growth, including training, mentoring, coaching, and specialist roles such as vulnerable customers and hosting case clinics. Many employees work flexibly, including part-time, flexible hours, job share, remote work, or compressed hours. Please discuss your flexibility needs at interview.

What will you be doing?

• Make medical underwriting decisions for life and income protection within authority limits, aligned with Zurich's underwriting philosophy.
• Provide technical medical underwriting support and guidance, ensuring excellent customer service.
• Train and support team members, including administrative staff and junior underwriters.
• Stay updated with medical underwriting philosophy considering experience and market trends.
• Enhance process effectiveness and efficiency using best practices.
• Meet key business, team, and individual KPIs.
• Liaise with Medical Officers and reassurance companies.
• Maintain external distributor relationships.
• Handle queries and referrals within authority limits, assessing risk and maintaining standards.
• Identify process improvement opportunities.
• Ensure compliance and maintain governance standards.
• Share best practices with team members.
• Deliver outstanding service to customers and stakeholders.
• Promote a positive team culture with a proactive attitude.
• Own workload and support colleagues to meet team objectives.

Who are we looking for?

• An experienced medical underwriter, preferably with protection or corporate experience.
• Some awareness of the UK corporate risk market.
• Knowledge of medical underwriting principles, techniques, regulations, and guidelines.
• Strong risk assessment, judgment, and decision-making skills.
• High attention to detail and quality focus.
• Excellent interpersonal skills and team contribution.
• Ability to build and maintain stakeholder relationships.
• Passion for customer service and continuous improvement.
• Excellent communication skills, verbal and written.
• CII Diploma in Underwriting or equivalent is preferred but not essential.

What will you get in return?

We offer a wide range of employee benefits to suit individual needs, including a 12% defined non-contributory pension scheme, annual bonus, private medical insurance, and holiday options. Learn more about our benefits through the provided link.

Who we are:

Zurich aims to be a responsible and impactful global insurer. With over 55,000 employees in more than 170 countries, we are committed to sustainable impact, wellbeing, diversity, and ongoing development. We support employee involvement in volunteering and charitable activities, including our Zurich Community Trust, which has awarded over £90 million in grants and volunteer hours.

Our Culture:

We value community, diversity, and inclusion, striving to create a welcoming environment for all. We prioritize wellbeing across physical, mental, social, and financial aspects and provide extensive training and development opportunities. Join us to make a difference, be challenged, inspired, and supported. Love what you do. Work for us. #LI-Remote