Senior Medical Underwriter

Zurich Insurance Company; Oxford; Remote; GBP 40,000 - 55,000; Full time

Job summary

Zurich Insurance Company is seeking a Medical Underwriter who will make underwriting decisions and provide support within a small, dedicated team. The role offers flexible working arrangements and contributions to personal development, including training and mentoring. Candidates should have experience in medical underwriting and a passion for delivering great customer service.

Benefits

12% pension scheme

Annual bonus

Private medical insurance

Qualifications

• Experienced medical underwriter with knowledge of UK corporate risk market.
• Strong skills in medical underwriting principles and regulations.
• Passion for customer service and continuous improvement.

Responsibilities

• Make medical underwriting decisions aligned with Zurich's philosophy.
• Provide technical support ensuring excellent customer service.
• Train and support team members.

Skills

Risk assessment

Judgment

Decision-making

Interpersonal skills

Attention to detail

Education

CII Diploma in Underwriting

Job description

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Working hours: This role is available part-time, job-share or full-time basis, with our full-time hours being 35 hours per week.

Location: We’re flexible, and home working contracts are available.

The opportunity: Are you an experienced Medical Underwriter looking for a new challenge? Zurich Corporate Risk, one of the fastest-growing group risk providers in the market, started over 10 years ago and has continued to grow. We are seeking a Medical Underwriter with a passion for medicine and delivering exceptional customer service.

You will be responsible for assessing life and income protection applications and making underwriting decisions for members of new and existing Corporate schemes. You will join a small, inclusive, and supportive Underwriting Team committed to your development. Opportunities include supporting underwriters' training, mentoring, coaching, and participating in specialist roles such as vulnerable customers and hosting case clinics.

Many employees work flexibly, including part-time, flexible hours, job share, remote work, or compressed hours. Please discuss your flexibility needs at interview.

What will you be doing?

• Make medical underwriting decisions within authority limits, aligned with Zurich's underwriting philosophy.
• Provide technical underwriting support and guidance, ensuring excellent customer service.
• Train and support team members and administrative staff.
• Stay updated with medical underwriting philosophies, market conditions, and best practices.
• Enhance process effectiveness and efficiency.
• Meet key business, team, and individual KPIs.
• Coordinate with Medical Officers and reassurance companies.
• Maintain external distributor relationships.
• Handle queries and referrals, assessing risks to uphold standards.
• Identify process improvement opportunities.
• Ensure compliance and governance within the team.
• Share best practices and deliver excellent service to customers and stakeholders.
• Contribute to a positive team culture with a proactive attitude.
• Own workload and support colleagues to meet team goals.

Who are we looking for?

• An experienced medical underwriter, preferably with protection or corporate experience.
• Some awareness of the UK corporate risk market.
• Knowledge of medical underwriting principles, techniques, and regulations.
• Strong risk assessment, judgment, and decision-making skills.
• High attention to detail and quality focus.
• Excellent interpersonal and communication skills.
• Ability to build and maintain stakeholder relationships.
• Passionate about customer service and continuous improvement.
• CII Diploma in Underwriting or equivalent is preferred but not essential.

What will you get in return?

We offer a range of flexible benefits, including a 12% pension scheme, annual bonus, private medical insurance, and holiday options. Learn more about our benefits through the provided link.

Who we are:

At Zurich, we aim to be a responsible and impactful global insurer. With over 55,000 employees in 170+ countries, we support our people’s well-being, diversity, and development. We are committed to sustainability, community involvement, and creating a supportive environment.

Our Culture:

We value diversity and inclusion, ensuring everyone feels welcome and respected. We prioritize well-being and offer extensive training and volunteering opportunities. Our charitable arm, Zurich Community Trust, has awarded over £90 million in grants and volunteering support in the UK.

Join us to make a difference, be challenged, and enjoy your work. Love what you do. Work for us. #LI-Remote