Senior Marketing Operations Lead – Regional Experience

JPMorgan Chase & Co.; Greater London; Hybride; GBP 90 000 - 130 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in London seeks a Marketing Operations Leader to align operations, product and technology and scale marketing platforms. You will own day-to-day platform performance, partner with global owners, and drive regional roadmaps with measurable improvements.

You will guide teams, establish governance, and ensure events, emails and AI-enabled marketing capabilities deliver securely at scale while maintaining risk controls and data integrity.

Qualifications

• Demonstrated experience leading operational teams
• Proven experience managing operational risk, controls and incident response
• Experience driving continuous improvement using structured methodologies
• Experience performing product ownership activities (backlogs, user stories, acceptance criteria)
• Experience launching and scaling digital platforms (planning, testing, release)
• Strong stakeholder management across marketing, product, technology, operations, legal and risk
• Strong analytical skills: defining KPIs and interpreting data
• Experience managing third-party suppliers and governance
• Strong written and verbal communication to translate requirements
• Working knowledge of marketing tech platforms (events, email, AI-enabled marketing)
• Ability to manage multiple priorities in a fast-paced, matrixed environment

Responsabilités

• Own daily operational performance across the region, ensuring delivery against service and quality standards
• Lead, coach, and develop team leads and front-line staff, including performance management and succession readiness
• Drive continuous improvement using root-cause analysis and measurable benefits
• Establish and maintain operational controls, testing, monitoring, and issue remediation
• Manage operational risk including resilience, incident response, and business continuity
• Serve as regional single point of contact for platform performance and end-to-end escalations
• Partner with global product owners and Marketing Technology to adapt platforms for events, email, and AI-enabled marketing
• Own end-to-end lifecycle of regional initiatives from idea to delivery and improvement
• Lead launches with checkpoints, testing, change management, approvals, and post-launch monitoring
• Translate business needs into user stories and collaborate with engineering for testing and release
• Define success metrics and develop training to support adoption

Connaissances

Operational leadership

Risk management

Continuous improvement

Product ownership

Digital platforms

Stakeholder management

Analytics

Third-party management

Communication

Marketing tech

Agile familiarity

Outils

Event platforms

Email distribution tools

AI marketing platforms

Description du poste

JPMorgan Chase & Co. in London seeks a Marketing Operations Leader to align operations, product and technology and scale marketing platforms. You will own day-to-day platform performance, partner with global owners, and drive regional roadmaps with measurable improvements.

You will guide teams, establish governance, and ensure events, emails and AI-enabled marketing capabilities deliver securely at scale while maintaining risk controls and data integrity.