EMEA Marketing Platform Lead, Operations & Growth

Next Frontier Capital; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

J.P. Morgan in London is seeking a senior regional Marketing Operations leader to own day-to-day performance of our Marketing Experiences platform across EMEA, partnering with product and technology to scale and improve reliability.

You will drive change, define KPIs, manage risk, and coordinate with global product owners and suppliers to deliver event platforms, email tools, and AI-enabled marketing at pace and with quality.

Qualifications

• Demonstrated experience leading operational teams and people management.
• Proven experience managing operational risk, incident response, and business continuity.
• Experience performing product ownership activities and defining user stories.
• Experience launching and scaling digital platforms, with testing and release planning.
• Strong stakeholder management across marketing, product, technology, and risk.
• Analytical skills to define KPIs, analyze data, and drive improvements.
• Experience managing third-party suppliers and SLAs.

Responsibilities

• Own daily operational performance across the region with consistent delivery against standards.
• Lead, coach, and develop team leads and frontline staff, including performance management and succession readiness.
• Drive continuous improvement using structured methods and translate findings into measurable benefits.
• Establish and maintain operational controls, testing, monitoring, and issue remediation.
• Manage operational risk including resilience, incident response, and business continuity readiness.
• Serve as regional single point of contact for platform performance and end-to-end escalations.
• Partner with global product owners and Marketing Technology to scale platforms for events, emails, and AI-enabled marketing.
• Own end-to-end lifecycle of regional initiatives from idea to delivery and improvement.
• Lead launches with checkpoints, change management, approvals, and post-launch monitoring.
• Translate business needs into testable user stories and coordinate with engineering for testing and releases.
• Define success metrics and prepare enablement materials to support adoption.

Skills

Operational leadership

People management

Risk management

Product ownership

Digital platforms

Stakeholder management

Data analysis

Vendor management

Documentation & training

Job description

J.P. Morgan in London is seeking a senior regional Marketing Operations leader to own day-to-day performance of our Marketing Experiences platform across EMEA, partnering with product and technology to scale and improve reliability.

You will drive change, define KPIs, manage risk, and coordinate with global product owners and suppliers to deliver event platforms, email tools, and AI-enabled marketing at pace and with quality.