Services Senior Engineer

AVEVA; Cambridgeshire and Peterborough; Remote; GBP 46,000 - 63,000; Full time

Job summary

AVEVA is seeking a Services Senior Engineer to join its COE in a senior technical role focused on AVEVA-based solutions. The position involves developing and testing new features, resolving application issues, and supporting customers with deployments and upgrades.

The role requires strong software and database troubleshooting, SQL querying, and programming experience (5+ years), plus SCADA/HMI knowledge and excellent English communication. Travel to customer sites worldwide is expected.

Qualifications

• Experience in software, database and/or troubleshooting, diagnosis and problem solving.
• SQL Database querying and programming experience.
• Programming experience (5 years minimum).
• Understanding of SCADA and HMI systems.
• Positive attitude, enthusiastic, self-motivated and customer-focused.
• People-person and team player, enjoying cross-functional interaction.
• Quick learner with an inquiring mind.
• Strong technical writing and verbal communication skills in English.
• Comfortable working in a fast-paced, dynamic environment.
• Ability to work effectively with professionals from diverse technical backgrounds.
• Ability to travel to various customer sites in the region and worldwide.

Responsibilities

• Work with DEV and SUPPORT teams to master customer solutions.
• Research, identify, develop and recommend software enhancements.
• Support customers in adopting new solutions and resolving issues.
• Assist L2 Application Engineers with site-specific difficulties during commissioning and upgrades.
• Participate in post-release and pilot phases with testing and validation.
• Resolve technical issues escalated by other teams.
• Identify and analyze product failures and support engineering.
• Contribute to documentation of new features via Knowledge Base.
• Design, plan and test complex systems for monitoring and control.

Skills

Software/Database troubleshooting

SQL queries & programming

Programming experience (5+ yrs)

SCADA & HMI understanding

Customer-focused attitude

Team player / People skills

Quick learner

Technical writing & English comms

Adaptable to fast-paced env

Cross-functional collaboration

Willingness to travel

Job description

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion.

We’ve also recently been named as one of the world’s most innovative companies.

Find out more at AVEVA Careers.

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Job Title: Services Senior Engineer

Location: Gallarate, Italy or Home office, Italy

Employment Type: Full-time, permanent

The job

The Services Senior Engineer role represents a senior-level technical position within product and solution development. The Center of Excellence (COE) encompasses both standard products and custom-developed components of AVEVA-based solutions. As such, the COE Engineer is responsible for developing and testing new solution features, as well as identifying and resolving application issues related to custom products and integrated AVEVA solutions.

Key responsibilities

• Work closely with our DEV and SUPPORT teams to master the customer solutions.
• Research, identify, develop, and recommend software enhancements to address new feature requirements and application issues identified in the field or internally.
• Support customers in adopting new solutions and resolving potential technical issues.
• Assist Application Engineers (L2) with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
• Participate in post-release and pilot phases of power monitoring system development projects by providing feedback, executing test scenarios and use cases, and contributing to product validation and unit testing.
• Resolve technical issues escalated internally by Application Engineers and Engineering teams.
• Identify and analyse product and solution failures, and support Engineering teams in understanding and resolving them.
• Contribute to the documentation of new solution features using the Knowledge Base tool.
• Design, plan, research, evaluate and test complex systems used to monitor and/or control the program execution into the systems

Essential requirements

• Experience in software, database and/or troubleshooting, diagnosis and problem solving
• SQL Database querying and programming experience
• Programming experience (5 years minimum)
• Understanding of SCADA and HMI systems
• Positive attitude, enthusiastic, self-motivated and customer-focused
• People-person and team player, enjoying the cross-functional interaction required for this position
• Quick learner with an inquiring mind
• Strong technical writing and verbal communication skills in English.
• Comfortable working in a fast-paced, dynamic environment
• Ability to work effectively with professionals from a wide range of technical backgrounds, including consultants, engineers, energy managers, developers, architects, team leaders, account managers, and sales professionals.
• Ability to travel to various customer sites in the region and worldwide

Desired skills

• Manufacturing Execution System experience (MES)
• Knowledge of AVEVA products

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.