Senior Manager, Vendor Operations

Deluxe; Broxbourne; On-site; GBP 90,000 - 130,000; Full time

Job summary

Deluxe is seeking a Senior Manager, Vendor Operations to lead end-to-end dubbing vendor operations, including quoting, contracting, onboarding, and performance management across global partners.

In this senior role, you will partner with Finance, Legal, Operations and Client Services to define services, drive cost efficiency, ensure compliance, and deliver high-quality client proposals while shaping a scalable vendor ecosystem worldwide.

Qualifications

• Significant management experience in dubbing, localisation, media operations, or post-production environments.
• Experience leading geographically dispersed teams within a global matrix organisation.
• Strong understanding of dubbing workflows, audiovisual technology, and localisation.
• Proven experience in financial and operational systems for cost collection, pricing, reporting.
• Excellent communication skills translating technical and financial concepts.
• Proven track record driving process improvement and change management.
• High level of organisational rigour and ability to manage competing priorities.

Responsibilities

• Oversee quoting processes to meet operational, financial, and client requirements.
• Manage vendor payment operations and ensure timely, accurate processing.
• Lead performance reviews and drive continuous improvement in vendor management.
• Collaborate with Finance, Legal, Operations, and Client Services to deliver services.
• Define and implement governance, risk, and compliance measures.

Skills

Vendor management

Strategic leadership

Budgeting & forecasting

Contract management

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree in Audio Engineering

Job description

Job

Senior Manager, Vendor Operations

Description

Position Title

Senior Manager, Vendor Operations

Position Summary

The Senior Manager, Vendor Operations is a senior leadership role responsible for overseeing the execution and continuous improvement of end-to-end dubbing vendor operations.

Overseeing quoting, relationship management, contracts, and onboarding across the vendor lifecycle, this role is accountable for developing, managing, and continuously improving Deluxe's vendor operations capabilities, systems, processes, and controls. The role drives operational excellence, ensures compliance, and enables data-driven decision-making across teams.

The Senior Vendor Manager partners closely with Finance, Legal, Operations, and Client Services teams to define and deliver high-quality services and winning commercial proposals.

Main Duties

Commercial & Vendor Management

• Working with operations, studio partners and commercial leads to ensure vendor costs and capacity support competitive, accurate, and profitable proposals.
• Oversee quoting processes to ensure they meet operational, financial, and client requirements. Act as a local escalation point for any queries or issues (internal or external).
• Work with operations and client services teams to identify and resolve vendor or workflow issues, escalating and addressing risks proactively.
• Build and maintain strong vendor relationships within assigned territories, partnering with Operations and the wider Vendor Management team to support service delivery and performance.
• Support regular vendor performance reviews in your territory to ensure high service standards and continuous improvement. Monitor work pipeline based on financial forecasts and customer feedback, and work collaboratively with Vendor Management and dubbing studio partners to ensure sufficient vendor capacity exists to support customer requirements.
• Support the sourcing of new vendors where required to support business and customer needs.
• Manage vendor payment operations, ensuring purchase orders and payments are processed accurately, on time, and in accordance with agreed payment terms.

Process Optimisation

• Proactively review and enhance vendor management processes, workflows, and tools to improve operational efficiency, visibility, and reporting across projects, teams, and the wider business.
• Partner with Product, Finance, and other support teams to define requirements for systems and tools that support cost collection, approval workflows, vendor performance management, spend analysis, and profitability reporting.
• Identify and implement opportunities to streamline workflows, reduce duplication of effort, and improve operational efficiency through process standardisation, automation, and the effective use of technology.

People & Organisational Leadership

• Lead, coach, and develop a high-performing team, fostering an inclusive, collaborative, and accountable culture.
• Oversee managerial responsibilities including performance management, promotions, workforce planning, and succession planning.
• Ensure consistent training and onboarding across Vendor Management teams.
• Promote cross-functional collaboration and clear communication at all organisational levels.

Strategic Partnership & Governance

• Collaborate with global leadership and regional leads to support growth, profitability, and market expansion for dubbing services.
• Identify operational risks and implement mitigation strategies to protect delivery, quality, and financial performance.
• Represent Deluxe as a senior leader in industry forums, partnerships, and events.
• Ensure compliance with company policies, industry standards, and applicable legislative and regulatory requirements.

What You Bring

• Significant management experience in dubbing, localisation, media operations, or post-production environments.
• Demonstrated success leading geographically dispersed teams within a global matrix organisation.
• Strong understanding of dubbing workflows, audiovisual technology, and creative localisation principles.
• Proven experience managing operational finance activities, including cost management, forecasting, margin analysis, and profitability reporting.
• Experience working with financial and operational systems to support cost collection, pricing, reporting, and performance analysis.
• Strong understanding of exchange rates, cost drivers, and margin management in global localisation.
• Exceptional communication skills with the ability to translate technical and financial concepts to diverse audiences.
• Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decision-making.
• Track record of driving process improvement, system implementation, and change management in fast-paced environments.
• High level of organisational rigour, attention to detail, and ability to manage competing priorities.
• Bachelor's degree in Audio Engineering, Sound Production, Post-Production, Business, Finance, or equivalent professional experience.

About the Company

Deluxe is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,000 artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.