Senior Manager - User Experience/User Research

ADP; Staines-upon-Thames; On-site; GBP 60,000 - 85,000; Full time

Job summary

ADP is seeking a Senior Manager of UX Research to lead efforts in understanding user needs through diverse research methods. This role involves collaborating with various teams to inform product decisions, enhancing the overall user experience. The successful candidate will foster team growth, prioritize client needs, and enjoy a dynamic, inclusive environment where engagement and results are valued.

Qualifications

• Proficient in team leadership and coaching.
• Skilled in crafting research strategies using qualitative and quantitative methods.
• Ability to communicate research insights effectively.

Responsibilities

• Lead ADP's UX Research team and identify research methods.
• Collaborate with UX designers and product managers.
• Communicate research insights and align stakeholders with actionable findings.

Skills

Team Leadership

Research Analysis

Empathy

Data Communication

Job description

Position Description

ADP is hiring a Senior Manager of UX Research

• Are you an inspiring people leader who can help your team grow and succeed?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?
• Are you empathetic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?

Well, this may be the role for you. Ready to design what's next?

In this role, you will be a leader in ADP's UX Research team, reporting to the head of UX Research, where you will identify and conduct various research methods to inform the development of ADP's Human Capital Management solutions, impacting employees and practitioners worldwide. You and your team will serve as the voice of users, collaborating with UX designers, product managers, and developers. Your goal is to understand user needs better through data analysis and key questions that guide product and design decisions. You help developers understand their clients to build better products.

You should be proficient in team leadership and coaching, engaging your team actively and measuring success. You know how to craft research strategies using qualitative and quantitative methods, explain your approach to build trust, and adjust plans as needed. You identify challenges and mitigate risks by aligning with your leader. You prioritize tasks and lead your team through changes smoothly.

Most importantly, you listen with empathy, prioritizing client needs in solutions. You communicate research insights effectively and align stakeholders with actionable findings. Your guidance, supported by data, helps identify new opportunities and achieve outcomes. You focus on developing your team members' growth and fostering a positive team culture.

You're a passionate leader who values engagement and results, willing to get hands-on when needed. Join our team for exciting challenges, career growth opportunities, and meaningful connections as we shape the future for ADP and the industry. Pace should not scare you; we also enjoy a healthy dose of fun.