Senior UX Research Manager

ZipRecruiter; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the digital commerce space is seeking a skilled UX Researcher to shape product strategy through thorough research. You will work with various teams to uncover user needs and influence major product decisions while staying ahead of market trends.

Qualifications

• 6+ years of hands-on UX research experience.
• Proficient in a variety of research methods including interviews and usability testing.
• Experience with UK-based user groups.

Responsibilities

• Partner with teams to understand user needs across e-commerce personas.
• Plan and conduct end-to-end research using qualitative and quantitative methodologies.
• Translate research insights into actionable recommendations.

Skills

UX research

Interviews

Usability testing

Data analysis

Collaboration

Education

Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Market Research

Tools

SQL

R

SPSS

Python

Job description

Job Description

As a UX Researcher, you’ll play a pivotal role in shaping product direction through evidence-based insights. You’ll collaborate with product, design, engineering, and operations teams to ensure that user needs are at the heart of what we build. This is a unique opportunity to influence products used by millions and directly impact how people discover and shop online.

What You’ll Do:

• Partner with cross-functional teams to understand user behaviors, needs, and motivations across key e-commerce personas: consumers, merchants, and content creators.
• Define high-impact research questions and deliver findings that guide strategic product decisions in the UK and global markets.
• Plan and conduct end-to-end research using appropriate qualitative and quantitative methodologies.
• Translate research insights into clear, actionable recommendations and communicate them to diverse stakeholders.
• Track user sentiment and behavior over time to measure product effectiveness and inform future iterations.
• Lead foundational and generative studies to support long-term product innovation and market adaptation.
• Stay on top of industry trends and apply relevant findings to improve product-market fit.

Who You Are:

• 6+ years of hands-on UX research experience, ideally within digital commerce or technology-driven environments.
• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Market Research, or a related field.
• Fluency: English and Chinese
• Proficient in a broad toolkit of research methods including interviews, diary studies, usability testing, surveys, ethnography, and behavioral data analysis.
• Experience conducting research with diverse UK-based user groups; comfortable designing and moderating studies for this market.
• Skilled in translating complex data into compelling stories that influence product direction.

Skills:

• Experience balancing multiple projects in a high-velocity, agile environment.
• Familiarity with data tools such as SQL, R, SPSS, or Python for behavioral analysis.
• Ability to collaborate across cultures and functions, adapting communication styles accordingly.
• Confident presenting insights to senior leadership and advocating for the user at every stage of development.