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Senior UX Research Manager

Confidential

London

On-site

GBP 80,000 - 90,000

Full time

4 days ago

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Job summary

A leading company is in search of a UX Researcher to influence product direction by conducting thorough research and collaborating with cross-functional teams. This role provides a unique opportunity to impact millions of users by ensuring that their needs drive the development of cutting-edge e-commerce solutions.

Qualifications

6+ years of hands-on UX research experience in digital commerce or technology-driven environments.
Experience with diverse UK-based user groups.
Proficient in qualitative and quantitative methodologies.

Responsibilities

Conduct end-to-end research to guide strategic product decisions.
Translate research findings into actionable recommendations.
Measure product effectiveness over time.

Skills

Qualitative research

Quantitative research

User experience analysis

Storytelling with data

Fluency in English

Fluency in Chinese

Education

Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Market Research, or related field

Tools

SQL

SPSS

Python

As a UX Researcher, you’ll play a pivotal role in shaping product direction through evidence-based insights. You’ll collaborate with product, design, engineering, and operations teams to ensure that user needs are at the heart of what we build. This is a unique opportunity to influence products used by millions and directly impact how people discover and shop online.

What You’ll Do:

Partner with cross-functional teams to understand user behaviors, needs, and motivations across key e-commerce personas: consumers, merchants, and content creators.
Define high-impact research questions and deliver findings that guide strategic product decisions in the UK and global markets.
Plan and conduct end-to-end research using appropriate qualitative and quantitative methodologies.
Translate research insights into clear, actionable recommendations and communicate them to diverse stakeholders.
Track user sentiment and behavior over time to measure product effectiveness and inform future iterations.
Lead foundational and generative studies to support long-term product innovation and market adaptation.
Stay on top of industry trends and apply relevant findings to improve product-market fit.

Who You Are:

6+ years of hands-on UX research experience, ideally within digital commerce or technology-driven environments.
Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Market Research, or a related field.
Language Fluency: English and Chinese
Proficient in a broad toolkit of research methods including interviews, diary studies, usability testing, surveys, ethnography, and behavioral data analysis.
Experience conducting research with diverse UK-based user groups; comfortable designing and moderating studies for this market.
Skilled in translating complex data into compelling stories that influence product direction.

Preferred Skills:

Experience balancing multiple projects in a high-velocity, agile environment.
Familiarity with data tools such as SQL, R, SPSS, or Python for behavioral analysis.
Ability to collaborate across cultures and functions, adapting communication styles accordingly.
Confident presenting insights to senior leadership and advocating for the user at every stage of development.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Research
Industries
Technology, Information and Media

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