UX Design & Product Lead

Chatterbox; London; Remote; GBP 40,000 - 80,000; Full time

Job description

We're looking for a UX Design & Product Lead

We're looking for a UX Design & Product Lead to help us build the most socially impactful language learning product on the market. To be a good fit you must:

1. have at least 6 years experience in tech startups
2. have an exceptional visual and ux design portfolio
3. be experienced and trained in managing product development

You'll collaborate with a remote team of engineers to design and bring to life a uniquely delightful end-to-end user experience for Chatterbox's passionate language learners and their inspiring language coaches.

Chatterbox connects marginalised people with tech jobs

We build technology that connects talented yet overlooked workers with opportunities in tech, and we're starting with the booming online language learning industry.

Our multi-award winning SaaS platform empowers overlooked talent in need of work, from refugees to returnee mothers, to teach their native languages online and transform their cultural and linguistic diversity into a superpower.

Our company has already sparked interest from the likes of Bloomberg and the BBC, and backing from top investors in Europe and Silicon Valley. This is a rare opportunity to work in a high-growth, VC-backed startup with a global social impact.

Role responsibilities

As UX Design & Product lead you will work independently and drive product execution, design and experience. Reporting to the CEO and working within a small product team and directly alongside the CTO, your job is to research, ideate, design, and implement new product features from end-to-end:

1. Deliver world-class product, experience, and communication design
2. Execute design and development projects, releases and deliverables
3. Work with teams in operations, customer service, marketing and sales to gather feedback, plan solutions, and contribute to their projects with design and communications
4. Understand business goals and user needs and turn them into world-class product experiences
5. Review and assess usability, user experience, and product quality, turning findings into actionable plans, issues and tasks
6. Review and improve processes in design, development and operations
7. Prioritize and execute work to grow the business

We are mainly looking for someone smart, articulate, and highly motivated. The right person should appreciate how incredible this opportunity might be, and we're looking forward to showing you that it actually is.

Skills & Experience

1. 6+ years experience in software product development startups
2. Exceptional visual design skills encompassing UI, brand, communications, marketing, illustration, iconography, animation, and photography
3. Sketch, Zeplin, Abstract, Adobe, Github, Trello etc.
4. Strong experience in product and project management, methodologies and tools
5. Research and analysis skills in qualitative and quantitative methods, from user testing to literature review, and survey instruments to data analysis
6. Exceptional communication and copywriting skills
7. Some form of coding experience
8. Experience in a two-sided marketplace startup
9. Bachelors or higher degree in design, UX, HCI, or software development
10. Love of learning and EdTech, and having a social impact through tech
11. Experience managing people, coaching, budgets, hiring, and firing

How to apply:

To apply, please submit an introductory Pitch Deck that addresses how you are a great match for the role we are seeking, with examples of your work. Please also attach your CV and let us know your working location (city / country).

What we offer:

Other than a competitive salary, we're proud to support our team members with:

• TOP ADVISORS & MENTORS - We're supported by some of the best early stage partners in the world, including startup studios All Turtles, Founders Factory, and GMG Ventures. They will become a part of your team too.
• REMOTE WORK - The Chatterbox founders first started working together between the sandy beaches of Lisbon and the cityscapes of London. Today, we’re a global and remote-first company with an office in both tech hubs. You can choose to work from either of our offices in Lisbon or London, or 100% remotely from anywhere in the world - whatever suits you best, as long as you’re functional in GMT.
• SOCIAL EVENTS - We’ve always worked remotely so know a thing or two about how to build thriving working relationships and a close-knit company culture remotely, currently across 5 countries. For those who like in-person events, we have team retreats, co-working and socials in London/Lisbon, and a ‘Chatterbox House’ in each city to host members of our team overnight if they would like to visit.
• WORLD-CHANGING IMPACT - Joining us, you will be working on a social problem that genuinely matters; the global opportunity gap that causes talented people from marginalised backgrounds to become long-term unemployed. As an early stage startup, your work with us will have an even bigger impact on the future of our company and movement.
• PERKS & BENEFITS - Because you can't be superwoman or superman without the right cape and boots. We offer magical quarterly team retreats, an annual personal learning budget, and the opportunity to invest in your own success with EMI-qualifying share options in Chatterbox. Oh, and unlimited free language learning (naturally).

Some important stuff we would like you to know:

We believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied.

We’re also usually hiring several roles at once - if you recommend someone who lands any of our paid roles we can offer you a reward of £250 to thank you for adding another valuable member to our family. You can also sign up to hear about future roles on this career site.

About the company

Smart online language learning for professionals, powered by refugeetalent. Chatterbox delivers award-winning tailored language courses for businesses and other organisations, taught by expert refugee coaches. We provide conversation practice...