Senior Manager, Retail Subscriptions & Growth

Pets at Home; England; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Pets at Home in the United Kingdom is seeking a Senior Manager Retail Subscriptions to own the subscription proposition across stores and online, defining a clear three-year roadmap and ensuring a seamless journey from sign-up to renewal.

Collaborating with Product, CRM, Trade and Store teams, you will use customer insight and market trends to grow acquisition, retention and lifetime value, while driving loyalty and commercial performance.

Qualifications

• Experience leading a subscription, membership, loyalty or recurring revenue proposition.
• Strong commercial understanding of acquisition, retention and lifetime value.
• Proven ability to own end-to-end customer journeys.

Responsibilities

• Own and deliver the subscription strategy and long-term roadmap.
• Increase acquisition, retention and lifetime value through proposition development.
• Monitor trends and performance data to shape opportunities.
• Drive growth across retail and digital channels.
• Improve journeys and reduce churn using data-led decisions.

Skills

Subscription management

Stakeholder management

Analytical capability

Cross-functional collaboration

Job description

Pets at Home in the United Kingdom is seeking a Senior Manager Retail Subscriptions to own the subscription proposition across stores and online, defining a clear three-year roadmap and ensuring a seamless journey from sign-up to renewal.

Collaborating with Product, CRM, Trade and Store teams, you will use customer insight and market trends to grow acquisition, retention and lifetime value, while driving loyalty and commercial performance.