Senior Manager MCL

Davies Group; Rushwick; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies; learningOpportunit

Job summary

Davies Group in London seeks a Senior Manager - High Net Worth Claims to lead high-value, complex claims and guide clients through challenging situations. The role emphasizes strong technical acumen, empathetic client service, and decisive leadership.

You'll oversee investigations, coordinate with experts, and navigate specialist cases such as subsidence and escape of oil, while contributing to continuous improvement within a high-performing team. Commuting to London within 2 hours is required.

Qualifications

• Proven experience as a Loss Adjuster with exposure to high-value and complex claims.
• Strong technical capability for intricate investigations.
• Calm, adaptable approach—balance empathy with commercial awareness.

Responsibilities

• Managing a diverse caseload of high net worth and major loss claims.
• Leading investigations, assessing damage, and coordinating with experts to deliver fair, timely outcomes.
• Acting as a trusted advisor to clients, brokers, and insurers—bringing clarity, confidence, and professionalism.
• Navigating specialist claims such as subsidence and escape of oil, and other complex property issues.
• Contributing to continuous improvement across the team, sharing knowledge and elevating best practice.

Skills

Loss Adjuster

Technical capability

Communication skills

Calm under pressure

Client relationship

London commute within 2 hours

Job description

Senior Manager - High Net Worth Claims

London (must be able to commute within 2 hours)

Step into a role where no two days look the same-and where your expertise truly matters.

We're searching for an accomplished Loss Adjuster ready to take the lead on some of the most complex, high-value, and technically challenging claims in the industry. From high net worth portfolios to major losses and specialist cases such as subsidence and escape of oil, you'll be the steady hand guiding clients through moments that really count.

This is your chance to join a high-performing team that values sharp thinking, calm under pressure, and a genuine commitment to doing the right thing. If you thrive on complexity, enjoy building trusted relationships, and want to make a meaningful impact, you'll feel right at home here.

What will your day look like:

Managing a diverse caseload of high net worth and major loss claims, often involving intricate technical detail
Leading investigations, assessing damage, and coordinating with experts to deliver fair, timely outcomes
Acting as a trusted advisor to clients, brokers, and insurers-bringing clarity, confidence, and professionalism
Navigating specialist claims such as subsidence, escape of oil, and other complex property issues
Contributing to continuous improvement across the team, sharing knowledge and elevating best practice

Knowledge and Abilities:

Proven experience as a Loss Adjuster, with exposure to high-value and complex claims
Strong technical capability and the confidence to handle challenging scenarios
A calm, adaptable approach-able to balance empathy with commercial awareness
Excellent communication skills and the ability to build rapport quickly
The ability to commute into London within 2 hours when required

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan