Senior Manager - Major Complex Loss

Davies; Lancashire; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension 5% employee and 5% employer

Life assurance x4

Cycle to Work Scheme

Davies Incentive Plan

Flexible benefits

Education funding

Job summary

Davies seeks a Senior Manager for Major & Complex Loss (MCL) to oversee high-value property claims, including High Net Worth, subsidence, and major domestic/commercial losses. This home-based role covers the South East UK and wider regions.

You will lead case work, drive timely outcomes, and champion Davies systems while maintaining exceptional client service and building strong relationships with brokers and stakeholders. A full driving licence and ACILA/FCILA progress are preferred.

Qualifications

• Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses.
• Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications.
• Outstanding interpersonal and communication skills.
• A calm, dependable, and persistent approach—especially under pressure.
• A flexible mindset and the ability to adapt to shifting priorities.
• A track record of delivering high-quality technical work in a fast-paced environment.
• A full, clean driving licence.

Responsibilities

• Manage a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism.
• Meet and exceed the demanding service standards of our MCL clients.
• Drive progress on all cases, ensuring timely, accurate, and high-quality outcomes.
• Apply and champion company systems, processes, and best practices.
• Tailor approach to meet the unique needs of individual clients.
• Produce clear, insightful, and technically robust reports and correspondence.
• Build strong, trusted relationships with clients, brokers, and stakeholders.
• Communicate proactively with all parties to keep cases moving smoothly.
• Work collaboratively within a high-performing team to deliver exceptional results.
• Support business development by strengthening existing relationships and identifying new opportunities.
• Leverage the wider Davies Group to enhance the policyholder experience.
• Participate in a 1-in-3 on-call rota for out-of-hours support for a key client.

Skills

Loss adjusting

High Net Worth

Major Loss

ACILA/FCILA progression

Interpersonal skills

Calm under pressure

Driving licence

Education

ACILA/FCILA progression

Job description

Senior Manager – Major & Complex Loss (MCL)

As a Senior Manager within our Major & Complex Loss (MCL) team, you’ll be at the forefront of handling some of the most challenging and high-value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses—including subsidence and escape of oil—you’ll bring expertise, leadership, and exceptional client service to every case.

Department: Claims Management

Location: Home United Kingdom

Division: Davies Property Claims

Department: MCL

Location: Home Based- To Cover South East UK, Home Counties M25

What will your day look like:

What You’ll Be Doing

• Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism
• Meeting and exceeding the demanding service standards of our MCL clients
• Driving progress on all cases, ensuring timely, accurate, and high-quality outcomes
• Applying and championing company systems, processes, and best practices
• Tailoring your approach to meet the unique needs of individual clients
• Producing clear, insightful, and technically robust reports and correspondence
• Building strong, trusted relationships with clients, brokers, and stakeholders
• Communicating proactively with all parties to keep cases moving smoothly
• Working collaboratively within a high-performing team to deliver exceptional results
• Supporting business development by strengthening existing relationships and identifying new opportunities
• Leveraging the wider Davies Group to enhance the policyholder experience
• Participating in a 1-in-3 on-call rota for out-of-hours support for a key client

Knowledge and Abilities

• Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses
• Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications
• Outstanding interpersonal and communication skills
• A calm, dependable, and persistent approach—especially under pressure
• A flexible mindset and the ability to adapt to shifting priorities
• A track record of delivering high-quality technical work in a fast-paced environment
• A full, clean driving licence

Why This Role Matters

You’ll be a key figure in delivering the exceptional service that Davies is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan