Senior Manager, Helplines & Gambling Services

Betsi Cadwaladr University Health Board; Llanfairfechan; On-site; GBP 65,000 - 90,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a highly experienced Senior Manager and Leader to provide strategic and operational leadership for the Helplines Department and the All Wales Gambling Service.

You will work as part of the Senior Leadership Team, supporting teams across North Wales, driving improvements in patient care, quality and safety, and leading budget and people management.

Qualifications

• Registered health or social care professional / AHP with active registration.
• Master's degree or professional qualification in nursing/health or social care, or working towards within three years.
• Significant managerial experience in health or social care settings.
• Evidence of continuing professional development and leadership training.

Responsibilities

• Provide day‑to‑day operational leadership and management of the Helplines Department and All Wales Gambling Service.
• Direct line management of the Team Manager and relevant staff, with oversight of patient services against objectives and quality standards.
• Collaborate with clinical operations and partner agencies to improve patient care and service delivery.
• Ensure budget management and resource allocation across multi‑disciplinary teams and third sector partners.

Skills

Leadership

Staff development

Strategic planning

Change management

Education

Registered health or social care professional / AHP

Master's degree or professional qualification in Nursing/health or social care related subject or working towards with completion in three years or equivalent experience

Job description

Betsi Cadwaladr University Health Board in North Wales is seeking a highly experienced Senior Manager and Leader to provide strategic and operational leadership for the Helplines Department and the All Wales Gambling Service.

You will work as part of the Senior Leadership Team, supporting teams across North Wales, driving improvements in patient care, quality and safety, and leading budget and people management.