Service Manager: Helplines / All Wales Gambling Service

Betsi Cadwaladr University Health Board; Llanfairfechan; On-site; GBP 65,000 - 90,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a highly experienced Senior Manager and Leader to provide strategic and operational leadership for the Helplines Department and the All Wales Gambling Service.

You will work as part of the Senior Leadership Team, supporting teams across North Wales, driving improvements in patient care, quality and safety, and leading budget and people management.

Qualifications

• Registered health or social care professional / AHP with active registration.
• Master's degree or professional qualification in nursing/health or social care, or working towards within three years.
• Significant managerial experience in health or social care settings.
• Evidence of continuing professional development and leadership training.

Responsibilities

• Provide day‑to‑day operational leadership and management of the Helplines Department and All Wales Gambling Service.
• Direct line management of the Team Manager and relevant staff, with oversight of patient services against objectives and quality standards.
• Collaborate with clinical operations and partner agencies to improve patient care and service delivery.
• Ensure budget management and resource allocation across multi‑disciplinary teams and third sector partners.

Skills

Leadership

Staff development

Strategic planning

Change management

Education

Registered health or social care professional / AHP

Master's degree or professional qualification in Nursing/health or social care related subject or working towards with completion in three years or equivalent experience

Job description

An exciting opportunity has arisen for a highly motivated Senior Manager and Leader within Substance Misuse Services. This role is specifically to provide leadership for the Helplines Department and The All Wales Gambling Service.

The successful applicant will support teams throughout North Wales and will be an integral member of the Senior Leadership Team.

We are looking for a highly experienced individual with the ability to act independently and on their own initiative who has a passion for driving improvements in the quality and safety of patient care.

This role will be key in providing management, leadership, development and support of the Helplines department and the All Wales Gambling Service, working closely with the Clinical Operations Manager.

Significant budget management skills as well as excellent people and staff management are critical, including the ability to work within multi-disciplinary and multi-agency services and 3rd sector to drive improvements in patient care.

Main duties of the job

You will be responsible for the day-to-day operational leadership and management of the Helplines Department and the All Wales Gambling Service. Providing direct line management of the Team Manager, and services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

The post holder will ensure a high standard of care and treatment for patients and work with colleagues and other agencies to provide support which best meets a patients' needs.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Qualifications and / or Knowledge

• Registered health or social care professional / AHP
• Master's degree or professional qualification in Nursing/ health or social care related subject or working towards with completion in three years or equivalent experience
• Significant relevant experience in a managerial post
• Track record of significant continuous professional and management development
• Leadership training or equivalent experience

Experience

• Demonstrates enthusiasm towards teaching and sharing knowledge
• Up to date in all current issues related to professional mental health practice and health/social care service management
• Experience in providing direct care for those with mental health conditions
• Assertive and confident in approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.