Senior Manager, Global Process Improvement

Zebra Technologies Europe Limited; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual incentive (20% of base pay)

Job summary

Zebra Technologies Europe Limited is seeking a Senior Manager for Global Customer Success & Services to lead the design, standardization, and ongoing improvement of key business processes. You will drive cross-functional collaboration, mentor a Lean Six Sigma team, and ensure processes deliver against commitments to customers, partners, and regulatory bodies.

The role requires deep BPM experience, strong analytical capabilities, and a track record of influencing senior stakeholders.

Qualifications

• Over 12 years of experience in process improvement or BPM.
• Minimum 2 years in team supervision or management.
• Masters degree preferred.
• Six Sigma Green Belt preferred or in progress.
• Willingness to travel 10-25%.
• Experience with Agile IT development is a plus.

Responsibilities

• Design, standardize, and improve processes across the organization.
• Lead a team of process and Lean Six Sigma resources.
• Drive end-to-end process optimization and cross-functional alignment.
• Plan and implement complex process improvement initiatives.
• Monitor and report on process performance to executives.
• Collaborate with change management to drive adoption of process tools.

Skills

Process Mapping

BPM

Lean Six Sigma

Analytical Skills

Cross-functional Collaboration

Communication

Team Leadership

AI Tools in Process Improvement

Process Automation

Education

Masters degree

Tools

Visio

Excel

PowerPoint

Power BI

Job description

Zebra Technologies Europe Limited is seeking a Senior Manager for Global Customer Success & Services to lead the design, standardization, and ongoing improvement of key business processes. You will drive cross-functional collaboration, mentor a Lean Six Sigma team, and ensure processes deliver against commitments to customers, partners, and regulatory bodies.

The role requires deep BPM experience, strong analytical capabilities, and a track record of influencing senior stakeholders.