Senior Manager, Business Process

Zebra-Technologies; Greater London; In loco; GBP 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual incentive

Travel 10-25%

Descrizione del lavoro

Zebra Technologies is seeking a Business Process Improvement Senior Manager to lead integrity and improvement of processes within Global Customer Success & Services. You will design, standardize, and optimize workflows to support commitments to customers, partners, and regulators.

You will lead a team of process and Lean Six Sigma professionals, drive end-to-end improvements, enable governance, and partner with IT and cross-functional teams.

Competenze

• Minimum 12+ years in process improvement or related field.
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Mansioni

• Design, standardize, and improve business processes across the Global CS&S organization.
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Conoscenze

Process Mapping

Lean Six Sigma

Data Analysis

Team Leadership

Stakeholder Collaboration

AI Tools

Digital Transformation

Process Automation

Executive Presentations

Formazione

Master’s degree

Strumenti

Visio

Excel

PowerPoint

Power BI

Descrizione del lavoro

Overview:At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.Come make an impact every day at Zebra.What We're Looking For:The Business Process Improvement Senior Manager is responsible for the integrity and improvement of business processes in Zebra’s Global Customer Success & Services (CS&S) organization. They help ensure our business processes run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.Essential Duties and Responsibilities:Works with stakeholders across the organization to design, standardize, and improve processesPlans and manages the activities of a team of process and Lean Six Sigma resources who provide business process support for the organizationBrings expertise to multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.Drives organization-wide process optimization and aligns workflows with strategic goalsPlans, performs and implements the most complex process improvement initiatives , which may span business units or require significant cross-functional alignment or involvement.Assignments often include designing processes from scratch in emerging functional organizations or business units.Helps team to proactively identify and suggest opportunities to continuously improve process effectiveness and efficiencyProvides insight to guide initiative priorities and decisionsFacilitates cross-functional collaboration to break down organizational silos to ensure end-to-end process integrationMeasures and reports on success of new and revised processes, including via presentations to senior-level and executive audiencesOversees governance processes to ensure process maintenance, standards, guidelines, and best practices, and ownershipEvaluates possible solutions for cost/benefit, efficiency and alignment to corporate values and directionSelects, develops, and evaluates team members’ performance against goalsWorks with change management team to ensure awareness and adoption of process repositories, improvement tools, and education opportunitiesProcess Governance Areas of ResponsibilityE2E Services Process ArchitectureProcess Library Creation / MaintenanceProcess Assistance Requests Intake & Triage (Assessment & Routing)Process Documentation (Importation, Creation)Cross-Functional Process ImprovementBPM Training Dev, Delivery, Ongoing How-To SupportBusiness Requests Inventory & Status ReportingProcess Council Operation / Alignment with Services IT Bus Ops TeamsIdentify and Prioritize Process Improvement Opportunities across the OrganizationPRIME Business Process Management Repository & Tool to ensure Process Governance and OwnershipManage & Report Time Back to Sellers Improvement Opportunities for SWS & CSLean Six Sigma & Innovation Areas of ResponsibilityCS&S LSS Program Management (Targets, Training, Mentoring, Promotion)Continuous Improvement Projects Mentoring Program ManagementZnnovation / InZpire 2.0Data & Reporting Areas of ResponsibilityServices’ Zebra Data Lake (ZDL) Requests & Prioritization for IT Sprint DeliveryCS&S Business Lead for Zebra’s Data Compass Data & Reporting Governance ProgramManage & Report CS&S Alation Data Catalog Tool Stakeholders & AdoptionManage Power BI to Fabric Data Transition for ServicesRequirementsKey SkillsProcess Mapping & Modeling experienceDemonstrated success using process improvement principles and approachesStrong analytical skills for assessing process efficiency and identifying improvement opportunitiesExperience leading a team to successful business outcomes through strong talent and performance management practicesAI Tools experience in support of process improvementsDigital Transformation experience in support of process improvementsProcess Automation experience in support of process improvementsExperience presenting to Director and above audiencesExcellent communication and collaboration skills to work with cross-functional teamsAdvanced experience with BPM & Office tools such as Visio, Excel, PowerPointPreferred SkillsDemonstrated experience improving Services and Sales processesFormal Process Training or CertificationsSix Sigma Green Belt preferred or in progressFamiliarity with Agile IT Development methodologyPreferred Education: Master’s degreePreferred Work Experience (years): 12 or more years experience including 2 years as team supervisor / managerTravel Requirements: 10-25%Incentive Compensation:In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 20% of base pay, in accordance with the terms of the applicable incentive plan.Job Posting Statement:To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.AI Technology Statement:Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .