Senior Manager, Business Process

Zebra Technologies Europe Limited; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual incentive (20% of base pay)

Job summary

Zebra Technologies Europe Limited is seeking a Senior Manager for Global Customer Success & Services to lead the design, standardization, and ongoing improvement of key business processes. You will drive cross-functional collaboration, mentor a Lean Six Sigma team, and ensure processes deliver against commitments to customers, partners, and regulatory bodies.

The role requires deep BPM experience, strong analytical capabilities, and a track record of influencing senior stakeholders.

Qualifications

• Over 12 years of experience in process improvement or BPM.
• Minimum 2 years in team supervision or management.
• Masters degree preferred.
• Six Sigma Green Belt preferred or in progress.
• Willingness to travel 10-25%.
• Experience with Agile IT development is a plus.

Responsibilities

• Design, standardize, and improve processes across the organization.
• Lead a team of process and Lean Six Sigma resources.
• Drive end-to-end process optimization and cross-functional alignment.
• Plan and implement complex process improvement initiatives.
• Monitor and report on process performance to executives.
• Collaborate with change management to drive adoption of process tools.

Skills

Process Mapping

BPM

Lean Six Sigma

Analytical Skills

Cross-functional Collaboration

Communication

Team Leadership

AI Tools in Process Improvement

Process Automation

Education

Masters degree

Tools

Visio

Excel

PowerPoint

Power BI

Job description

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally. Come make an impact every day at Zebra.

What We're Looking For:

The Business Process Improvement Senior Manager is responsible for the integrity and improvement of business processes in Zebra’s Global Customer Success & Services (CS&S) organization. They help ensure our business processes run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.

Essential Duties and Responsibilities:

• Works with stakeholders across the organization to design, standardize, and improve processes
• Plans and manages the activities of a team of process and Lean Six Sigma resources who provide business process support for the organization Brings expertise to multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
• Drives organization-wide process optimization and aligns workflows with strategic goals
• Plans, performs and implements the most complex process improvement initiatives, which may span business units or require significant cross-functional alignment or involvement.
• Assignments often include designing processes from scratch in emerging functional organizations or business units.
• Help team to proactively identify and suggest opportunities to continuously improve process effectiveness and efficiency
• Provides insight to guide initiative priorities and decisions
• Facilitates cross-functional collaboration to break down organizational silos to ensure end-to-end process integration
• Measures and reports on success of new and revised processes, including via presentations to senior-level and executive audiences
• Oversees governance processes to ensure process maintenance, standards, guidelines, and best practices, and ownership
• Evaluates possible solutions for cost/benefit, efficiency and alignment to corporate values and direction
• Selects, develops, and evaluates team members’ performance against goals
• Works with change management team to ensure awareness and adoption of process repositories, improvement tools, and education opportunities

Process Governance Areas of Responsibility

E2E Services Process Architecture Process Library Creation / Maintenance Process Assistance Requests Intake & Triage (Assessment & Routing) Process Documentation (Importation, Creation) Cross-Functional Process Improvement BPM Training Dev, Delivery, Ongoing How-To Support Business Requests Inventory & Status Reporting Process Council Operation / Alignment with Services IT Bus Ops Teams Identify and Prioritize Process Improvement Opportunities across the Organization PRIME Business Process Management Repository & Tool to ensure Process Governance and Ownership Manage & Report Time Back to Sellers Improvement Opportunities for SWS & CS Lean Six Sigma & Innovation Areas of Responsibility CS&S LSS Program Management (Targets, Training, Mentoring, Promotion) Continuous Improvement Projects Mentoring Program Management Zninnovation / InZpire 2.0 Data & Reporting Areas of Responsibility Services’ Zebra Data Lake (ZDL) Requests & Prioritization for IT Sprint Delivery CS&S Business Lead for Zebra’s Data Compass Data & Reporting Governance Program Manage & Report CS&S Alation Data Catalog Tool Stakeholders & Adoption Manage Power BI to Fabric Data Transition for Services

Key Skills

Process Mapping & Modeling experience Demonstrated success using process improvement principles and approaches Strong analytical skills for assessing process efficiency and identifying improvement opportunities Experience leading a team to successful business outcomes through strong talent and performance management practices AI Tools experience in support of process improvements Digital Transformation experience in support of process improvements Process Automation experience in support of process improvements Experience presenting to Director and above audiences Excellent communication and collaboration skills to work with cross-functional teams Advanced experience with BPM & Office tools such as Visio, Excel, PowerPoint

Preferred Skills

Demonstrated experience improving Services and Sales processes Formal Process Training or Certifications Six Sigma Green Belt preferred or in progress Familiarity with Agile IT Development methodology

Preferred Education:

Master’s degree

Preferred Work Experience (years):

12 or more years experience including 2 years as team supervisor / manager

Travel Requirements:

10-25%

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 20% of base pay, in accordance with the terms of the applicable incentive plan.