Senior Manager, Customer Success & Growth - Remote

RGIT Australia; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

Employment Hero in the United Kingdom is seeking a Senior Manager, Customer Success & Account Management for a remote-first role. You will partner with the UK MD to lead the regional customer success team and shift from reactive support to proactive, revenue-driven growth.

You will own the revenue trajectory for your book, manage a portfolio of SMB accounts, prevent churn and drive ARR expansion, and be measured on the commercial outcomes of each account.

Qualifications

• Experience leading customer success and account management teams.
• Experience managing SMB accounts with ARR growth.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Lead the commercial evolution of the UK Customer Success function and manage the regional team.
• Own the revenue trajectory for your book, retain and expand ARR across SMB accounts, and be measured on commercial outcomes.

Skills

Customer Success

Account Management

Revenue Growth

Churn Prevention

Job description

Employment Hero in the United Kingdom is seeking a Senior Manager, Customer Success & Account Management for a remote-first role. You will partner with the UK MD to lead the regional customer success team and shift from reactive support to proactive, revenue-driven growth.

You will own the revenue trajectory for your book, manage a portfolio of SMB accounts, prevent churn and drive ARR expansion, and be measured on the commercial outcomes of each account.