Senior Logistics & Service Coordinator

Veolia | UK; Portsmouth; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Employee financial wellbeing support

Discounts on groceries and retailers

Health and wellbeing resources

One paid day to volunteer

Training and development opportunities

Job summary

Veolia is seeking a Senior Service Coordinator in Portsmouth to lead day-to-day service delivery, coordinate vehicle routes and communicate with customers and drivers. You will support on-site compliance and safety, ensure timely debriefs, and drive continuous KPI improvements while managing frontline teams.

The role requires strong communication, fast workload management, and a valid UK driving licence, with Saturdays/ bank holidays on a rota basis.

Qualifications

• Excellent communication with drivers, frontline staff and customers.
• Ability to manage a busy workload at pace.
• UK driving licence is required.
• Experience in waste/transport/logistics sector.
• Understanding of transport compliance and WTD.

Responsibilities

• Day-to-day management of service delivery and dynamic allocation of work to vehicles/routes.
• Communicate with customers and stakeholders, provide status updates and maintain contact with drivers.
• Complete debriefs with frontline staff and report actions or updates as required.
• Face-to-face engagement with drivers, supporting issue resolution on the route.
• Report safety concerns or container damage and promote 'stop the job' when unsafe.
• Support Operations Manager with Veolia on-site compliance (WTD, O-licence, transport).
• Drive continual improvement on KPI performance.
• Direct reporting line for all drivers and Service Coordinators.

Skills

Communication skills

Organisation

UK driving licence

Experience in waste/transport/logist

Transport compliance understanding

Job description

Veolia is seeking a Senior Service Coordinator in Portsmouth to lead day-to-day service delivery, coordinate vehicle routes and communicate with customers and drivers. You will support on-site compliance and safety, ensure timely debriefs, and drive continuous KPI improvements while managing frontline teams.

The role requires strong communication, fast workload management, and a valid UK driving licence, with Saturdays/ bank holidays on a rota basis.