Senior Local Support Technician (INTERNAL)

East Sussex County Council; England; On-site; GBP 38,000 - 46,000; Full time

Job summary

East Sussex County Council is recruiting a Senior Local Support Technician to deliver expert IT support to schools across East Sussex and the South East, combining hands-on technical work with team leadership. You will mentor colleagues, lead on complex technical issues, and contribute to technology projects and service improvements that enhance digital outcomes for students.

This role offers the opportunity to influence education technology, build strong relationships with schools and

Qualifications

• Have experience providing advanced IT support and troubleshooting across a range of hardware, software and network technologies.
• Can build and maintain positive relationships with customers, delivering service and clear technical advice.
• Have experience leading, mentoring or supporting colleagues within a technical support environment.
• Can manage competing priorities effectively while working independently and as part of a team.

Responsibilities

• Lead on complex technical issues and contribute to technology projects and service improvements.
• Provide hands-on technical support and problem solving while mentoring colleagues.
• Build strong relationships with schools and stakeholders to ensure reliable, secure and effective technology services.

Job description

Are you able to lead, mentor and innovate while delivering expert IT support to schools?

Join our Schools ICT Service team and help deliver high-quality IT support to schools and partner organisations across East Sussex and the South East. This varied role combines hands-on technical support, problem solving and team leadership, ensuring customers receive reliable, secure and effective technology services. You'll work with a wide range of technologies, support key projects, mentor colleagues, and build strong relationships with schools and stakeholders. If you're an experienced IT professional with customer service skills and a passion for technology, this is an opportunity to make a real impact in education.

This is an exciting opportunity to combine hands-on technical expertise with leadership in a role that directly supports schools and educational outcomes. As a Senior Local Support Technician, you will provide advanced IT support, lead on complex technical issues, mentor colleagues, and contribute to technology projects and service improvements. Working across a diverse customer base, you'll build strong relationships, influence positive change, and play a key role in delivering reliable, secure and innovative digital services while developing your own technical and leadership skills.

We are looking for candidates who:

• Have experience providing advanced IT support and troubleshooting across a range of hardware, software and network technologies.
• Can build and maintain positive relationships with customers, delivering service and clear technical advice.
• Have experience leading, mentoring or supporting colleagues within a technical support environment.
• Can manage competing priorities effectively while working independently and as part of a team.

Please download the job description and person specification for more information.

Interviews will take place in person at County Hall. Interviews will be taking place week beginning 9 November. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

Make a real difference through technology. You'll work on varied and rewarding projects, gain valuable experience across multiple schools and services, and be part of a team committed to innovation, continuous learning and improving outcomes for young people.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Sally Taylor, Senior Consultant Local Support on [e-mail] to request a MS teams call or phone call.

This is a secondment opportunity which is only available to existing ESCC employees. Please review the Secondment Policy for more information.

For putting your skills to good use, choose East Sussex!