Technician

East Sussex County Council; Lewes; On-site; GBP 20,000 - 26,000; Full time

Job summary

East Sussex County Council is seeking a capable IT Operations professional to join the Service Hub. The role involves supporting users and IT colleagues, handling queries, and triaging incidents from initial contact through resolution.

Based at County Hall in Lewes, you will join a warm, customer-service driven team with strong mentorship and wide learning opportunities. The position offers extensive on-the-job training and access to Apprenticeships, with a focus on developing transferable IT

Qualifications

• Plan and manage a varied workload with tight deadlines.
• Communicate clearly with diverse audiences.
• Provide responsive customer service with clear advice.
• Collaborate across teams to achieve shared aims.
• Use and troubleshoot Windows, iOS, M365, Teams, devices.
• Triage technical issues.

Skills

Plan and organise workload

Clear communication

Customer service

Team collaboration

Troubleshoot technology

Triage technical issues

Tools

Windows OS

iOS devices

Microsoft 365

Microsoft Teams

Laptops & mobile devices

Surface Hub

Job description

Job Description

Could you work in a fast paced and ever evolving IT environment, where details matter and first impressions are critical? One moment you may be supporting a user's laptop on their first day on the job, the next you may be supporting our 1st line agents in a Major Incident. If this sounds like an environment you will thrive in, please read on! This role requires attentional to detail and enthusiasm to learn. You will be fully supported in a warm and welcoming team but will be expected to work independently and to use initiative. This role offers a huge amount of learning opportunities through supporting customers, IT colleagues, the Service Hub Manager, projects and day to day on the job duties. This role is very rewarding and has transferable skills into other roles within IT&D. We are looking for candidates who have the following abilities:

• Plan and organise a varied workload for self and others, working to short deadlines.
• Communicate effectively with a range of people in a clear, concise and accurate manner, changing messages to suit different audiences.
• Provide effective customer service which will include providing clear and succinct advice, responding appropriately to customers’ needs.
• Work collaboratively as a member of a team and be able to develop professional relationships across teams and services to achieve shared aims.
• Use and troubleshoot technology as part of the role including Windows, iOS, Microsoft 365 suite, Microsoft Teams, laptops, corporate iPhones, and Surface Hubs.
• Triage technical issues.

Interviews will take place in person at County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1UE. Interviews will be taking place during October. Candidates who meet certain criteria are given priority when we shortlist. This is a great for role anyone who wants to enhance or further their career in IT Operations with full support, mentorship and on the job training in a very warm, welcoming and customer service driven team. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. Vocational Training through Apprenticeships is available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training. For an informal discussion about this opportunity contact Nick Holder, Service Hub Manager at [e-mail] , to request a MS teams call or phone call. Be part of something that makes a difference - for our communities, our colleagues and our future. Choose East Sussex!

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk). If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.