ICT Support Technician

Wmjobs; Wolverhampton; On-site; GBP 27,000 - 30,000; Full time

Job summary

Wolverhampton City Council is seeking an ICT Support Technician to join the Schools ICT Technical Support Services. The role covers installation, configuration, maintenance and service delivery across multiple school sites, with a flexible work style and 37 hours per week.

The ideal candidate will have strong customer service and communication skills, and possess technical ICT qualifications or equivalent experience. DBS check is required; interviews on 19 October 2026.

Qualifications

• Customer service experience in a technical environment.
• Strong communication with diverse audiences.
• Technical ICT qualifications or equivalent experience.

Responsibilities

• Install, configure, maintain and deliver ICT services across school sites.
• Manage client-server operations and network configuration changes.
• Plan development and ensure efficient ICT support within policy and regulatory frameworks.
• Adapt to changing ICT environments and contribute to team growth.

Skills

Customer service

Communication

ICT qualifications

Job description

ICT Support Technician

Salary - £27,274 - £29,712 (Grade 4)

Hours - 37 hours per week

Contract type - Full Time, Fixed Term post until 30 November 2027 (Secondment will be considered for internal employees)

Work Style - Flexible

About us

The Schools ICT Technical Support Services team has been providing support to schools for over 20 years. The primary offering is an IT managed service solution for Service Level Agreement subscribers. Recently, we have broadened our services to encompass web design, hosting, and maintenance. The dynamic IT environment poses challenges but also offers significant rewards. The selected candidate will benefit from extensive training and practical experience.

The Role

We seek motivated ICT Support Technicians for our Technical Schools ICT Support Team. You should be flexible, organized, and adaptable to changing ICT environments, with the ability to self-motivate and respect the school setting.

This technical role involves installation, configuration, maintenance, development planning, and service delivery. Tasks include client-server operations, changing network infrastructures configurations across multiple sites. In‑depth knowledge of these technologies is essential.

Key Requirements

• Excellent technical knowledge in the field of ICT especially relating to schools.
• Appreciation of school technology requirements and ensuring the schools are kept up to date effectively and efficiently through planning and budgeting.
• Excellent ability to organise and manage time effectively whilst having conflicting demanding priorities.
• An enthusiasm for ICT as a profession to help contribute toward team development and future growth.
• Assertive and capable of moving schools forward in accordance with regulation and policy.

Skills and Experience

The ideal candidate should have strong customer service and communication skills, capable of explaining technical information to diverse audiences. They should possess technical ICT qualifications or equivalent job experience in an ICT support role, demonstrable through their application and interview.

This post is subject to a satisfactory Disclosure and Barring Service (DBS) check.

Interviews will take place on Monday 19th October 2026.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies ouractiveengagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect.

Recruitment of Ex-Offenders

We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against anyindividualon the basis of a conviction or any other information revealed as a result of a DBS disclosure.

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council.

Attached documents

Job Description and Person Specification